Customer Service Representative

The Customer Service Representative will be responsible for delivering exceptional customer support by managing inquiries with professionalism, accuracy, and empathy. The role involves addressing and resolving customer concerns promptly, maintaining detailed documentation of interactions, and collaborating with internal teams to ensure a seamless customer experience.

Key Responsibilities

• Manage customer inquiries through various communication channels with professionalism and courtesy
• Provide accurate information and timely resolution to customer issues
• Document customer interactions and feedback in CRM systems
• Identify and escalate complex issues to the appropriate departments when necessary
• Collaborate with cross-functional teams to improve service delivery and customer satisfaction
• Identify opportunities for process and service improvements
• Maintain a positive, customer-focused attitude in all interactions

Qualifications

• Proven

  customer service skills

  , including managing inquiries, resolving complaints, and ensuring customer satisfaction
• Strong

  communication and interpersonal skills

  to effectively interact with diverse clients

• Proficiency in CRM systems

  , documentation, and data entry
• Excellent

  problem-solving and critical-thinking abilities

• Adaptability and flexibility

  in a fast-paced, remote work environment
• Experience with

  remote communication tools and technologies

  (e.g., Zoom, Teams, Slack) is an advantage

• High school diploma or equivalent

  required;

  college education preferred

• Previous customer service experience

  is preferred but not mandatory

• Excellent English communication skills

  are mandatory
• Experience working with

  US or Canadian processes

  is an asset
• Background in

  logistics or the automotive sector

  is a plus