Sphere Global Business Services

The Customer Service Representative will be responsible for delivering exceptional customer support by managing inquiries with professionalism, accuracy, and empathy. The role involves addressing and resolving customer concerns promptly, maintaining detailed documentation of interactions, and collaborating with internal teams to ensure a seamless customer experience. Key Responsibilities Manage customer inquiries through various communication channels with professionalism and courtesy Provide accurate information and timely resolution to customer issues Document customer interactions and feedback in CRM systems Identify and escalate complex issues to the appropriate departments when necessary Collaborate with cross-functional teams to improve service delivery and customer satisfaction Identify opportunities for process and service improvements Maintain a positive, customer-focused attitude in all interactions Qualifications Proven customer service skills , including managing inquiries, resolving complaints, and ensuring customer satisfaction Strong communication and interpersonal skills to effectively interact with diverse clients Proficiency in CRM systems , documentation, and data entry Excellent problem-solving and critical-thinking abilities Adaptability and flexibility in a fast-paced, remote work environment Experience with remote communication tools and technologies (e.g., Zoom, Teams, Slack) is an advantage High school diploma or equivalent required; college education preferred Previous customer service experience is preferred but not mandatory Excellent English communication skills are mandatory Experience working with US or Canadian processes is an asset Background in logistics or the automotive sector is a plus