Customer Service Representative

POSITION DESCRIPTION:

We are looking for customer-oriented, self-driven, energetic individuals who are hungry for an excellent entry-level opportunity to get their foot in the door of a fast-growing, global organization! As a Prometric employee, you'll become part of a team of professionals who collectively know more about the testing and assessment industry than anyone in the world—all the while gaining new knowledge, skills, and experience that will enhance your career. We believe that employees are at the heart of our organization and drive our success.

RESPONSIBILITIES:

• To assist the candidate with all aspects of the testing process from registration to test delivery.
• To interface between candidates, clients, and test sites in a professional and efficient manner.
• Achieve and maintain all key quality and productivity metrics.
• Escalate unresolved candidate grievances to designated departments for further investigation.
• To respond to incoming calls/emails/chats as per business need within a specified timeframe according to company guidelines.
• To ensure excellent reliability, follow fixed break schedules with minimal unplanned absences as per company guidelines.
• To attend required training to continually learn knowledge of practices, procedures, policies, and clients.
• To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader.
• To meet agreed objectives enabling the corporate objectives to be achieved.
• Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team.
• Keep confidentiality of sensitive information and adhere to security and compliance policy.
• Should be comfortable in both remote and office settings, with basic home office setup
• A quiet, distraction-free environment to work from your home with high-speed internet

EXPERIENCE:

• Candidate should at least possess bachelor’s degree or equivalent with familiarity in computer navigation skills and basic PC knowledge
• Atleast 1+ years of Experience in Customer Service environment
• Excellent written and spoken English
• Ability to empathize and remain professional during all interactions
• Applicants should be flexible to extend work hours or support during weekend as per Business requirements.