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Customer Service Representative

0 - 5 years

2 - 4 Lacs

Gurugram Delhi / NCR

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Customer Service Inbound Customer Service Handling Customer Queries Bpo Customer Service US Process Domestic Voice Process Bpo Voice International Process CSAT Customer Handling International Voice Process International BPO International Calling UK Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Profile: Associate Service Consultant About Policybazaar.com Mission: Make Indias billion-plus households financially safe and secure Values: Fairness to all our stakeholders Vision: A healthy and well-protected India What would be the roles and responsibilities • Providing complete information about the product to the customer. • Solving all product or service related issues of the customers. • Preparing the Customer Service Guidelines • Keeping a Record of the Customers • Giving the right pitch to the potential customers, so they end up buying the product or availing the services. • Keeping a proper record of the customers. • Maintaining and updating the information of the customers regularly. • Providing the best possible solution to the queries of the customers. Making products and services reports by collecting and analysing the information provided by the customers. What we are looking for in a candidate • Should be Confident & Dynamic. • Should have a bent towards Sales. • Excellent interpersonal and listening skills • Good persuasion skill. • Should be efficient in converting customer interest into sales. What do we offer? • Amazing work culture. • Complete Day shift. • 6 Day working • 1 Roster off • Unlimited Incentives • Good opportunity for career progression. • GMC- Group medical coverage • Gratuity is paid as per applicable law which is over and above total offered CTC Contact Person- Prerna- 9311504109 || prernasaraswat@gmaiil.com

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