Customer Service Representative

Company Description

At Oikos - Sustainability Consulting, we help people and brands integrate conscious decisions into their everyday routines, promoting a sustainable way of life. We emphasize clarity, authenticity, and purpose in our approach, guiding clients to align their choices with their values. Our goal is to make sustainability practical, meaningful, and aspirational in both personal and professional contexts. Oikos provides the roadmap and inspiration needed to make lasting and thoughtful lifestyle changes.

Role Description

Customer Service Representative

Key Responsibilities

• Respond promptly to customer inquiries via email, chat, and social platforms.
• Provide clear, accurate information about our sustainable products and services.
• Handle feedback and complaints with empathy and problem-solving focus.
• Collaborate with the operations and creative teams to improve customer experience.
• Maintain detailed records of customer interactions using CRM tools.
• Identify common trends or concerns and share insights to enhance our offerings.

Qualifications

• Minimum 2 years of customer service experience (preferably in e-commerce or sustainability-focused environments).
• Strong written and verbal communication skills.
• Excellent problem-solving and multitasking abilities.
• Tech-savvy with experience using CRM or ticketing tools (e.g., Zendesk, Freshdesk).
• A passion for sustainability, conscious living, and helping people make better choices.
• Positive attitude, empathy, and patience when engaging with customers.