Customer Service Representative

Company Overview

Elite Manpower & Training Academy (EMTA) is a distinguished company managed by seasoned banking professionals, specializing in the BFSI sector to provide trained manpower for operations and sales. With its headquarters in Indore, EMTA is renowned for its top-notch consulting talent and comprehensive training programs, helping individuals enhance their career prospects with industry-relevant skills and certifications. The company prides itself on its ability to deliver skilled professionals tailored to meet client demands.

Job Overview

Elite Manpower & Training Academy is seeking a dedicated Customer Service Representative for a full-time position at our Indore office. This junior-level role demands at least one year of experience, providing a unique opportunity to enhance your customer support capabilities within a dynamic environment specialized in the BFSI sector. Leveraging your skills, you will be essential in delivering exceptional service to our clients while collaborating closely with other team members.

Qualifications and Skills

• Communication (Mandatory skill): Excellent verbal and written communication abilities are essential to articulate solutions effectively to clients.
• Customer Support (Mandatory skill): Proficiency in managing client queries and providing exemplary assistance to resolve their issues.
• Active Listening (Mandatory skill): Ability to listen attentively to client needs is crucial for understanding their concerns and responding appropriately.
• Conflict Resolution: Skilled in mediating disputes and providing solutions that ensure customer satisfaction and maintain positive relationships.
• Problem Solving: Demonstrated ability to identify issues promptly and develop efficient solutions to enhance customer experiences.
• Multitasking: Capability to handle multiple client interactions seamlessly, while maintaining quality and attention to detail in service delivery.
• Empathy: Apt in showing understanding and compassion towards clients, aiding in building trust and loyalty for the organization.
• Time Management: Efficient in managing workload to prioritize tasks and provide timely assistance to customer inquiries.

Roles and Responsibilities

• Respond promptly to customer inquiries via various communication channels, ensuring the resolution of queries and concerns.
• Develop a comprehensive understanding of company products and services to provide accurate information to clients.
• Maintain and update customer records accurately during and after interactions for seamless service delivery.
• Collaborate with team members to resolve complex customer issues and enhance service processes.
• Identify patterns in customer feedback and report findings to management to aid in product/service improvements.
• Participate in regular training sessions to stay updated with industry trends and improve customer service skills.
• Ensure customer satisfaction through empathetic communication and prompt problem resolution.
• Contribute to a positive team atmosphere by sharing knowledge, supporting colleagues, and celebrating group achievements.