Customer Service Representative

The Access Customer Service Representative (CSR) position is crucial in providing outstanding customer service and administrative support for the Access program at BTCS. As a CSR, you will be responsible for various tasks such as conducting non-clinical screenings, performing financial assessments, verifying insurance information, answering calls, directing inquiries, collaborating with team members, data entry, and scheduling appointments. A significant emphasis will be placed on tasks related to the Determination of Intellectual Disability (DID) in the IDD Intake process. You will need to develop expertise in DID scheduling, communication with contractors, report handling, and billing-related functions. Your role also involves ensuring accurate service documentation and data entry in the Electronic Health Record, maintaining detailed records, and upholding high standards of customer engagement. As the primary point of contact for community members seeking services, you are expected to embody the mission of BTCS by providing a welcoming, professional, and supportive experience. Effective communication skills, organizational proficiency, and a dedication to delivering exceptional service in a fast-paced, customer-centric environment are essential for this role. You will engage with individuals both virtually and in-person. The ideal candidate will excel in an integrated setting, prioritize individual needs, and adhere to BTCS's values and standards. Location: Any location within the catchment area. Possibility of on-site and remote work. This is a part-time position with an FTE of 50%. Hourly Salary Range: $23.02 - $27.77 Differential Details: - $0.75/hour for Bilingual proficiency - $1.00/hour for Tenure with BTCS - $1.00/hour for Career ladder specialty - Up to $2.00/hour for previous experience with a community center in a similar role Minimum Qualifications: - High school diploma or GED - Ability to organize workspace and tasks proactively - Capacity to follow oral and written instructions - Willingness to learn electronic health record input - Ability to remain composed in a fast-paced environment - Skill in working with clients, families, and staff tactfully - Collaborative mindset with various teams and contractors - Valid Texas driver's license Preferred Qualifications: - Front desk and financial experience in a behavioral health setting - Proficiency in English/Spanish bilingualism - Knowledge of insurance company processes Salary Range: $23.02 - $27.77 per hour Closing Date: Open until filled,