Access Customer Service Representative IDD Specialist

Role Overview: As an Access Customer Service Representative (CSR), you will play a crucial role in providing exceptional customer service and administrative support for the Access program, which is integral to the intake and enrollment processes for BTCS programs. Your proactive and empathetic nature will be essential in handling various tasks, including non-clinical screenings, financial assessments, insurance verification, addressing inquiries, collaborating with team members, data entry, and appointment scheduling. You will also focus on tasks related to the Determination of Intellectual Disability (DID) within the IDD Intake process. Proficiency in DID scheduling, contractor communication, report management, and billing functions will be key aspects of your responsibilities. Key Responsibilities: - Conduct non-clinical screenings and perform financial assessments - Verify insurance details and address inquiries from clients - Collaborate with team members on various tasks - Manage data entry and appointment scheduling efficiently - Focus on tasks related to the Determination of Intellectual Disability (DID) - Ensure accurate service documentation and meticulous data entry in the Electronic Health Record - Maintain comprehensive records and uphold exceptional standards of customer interaction - Serve as the primary point of contact for community members seeking services - Deliver a warm, professional, and supportive experience to clients Qualifications Required: - High school diploma or GED - Ability to organize workspace and activities independently - Proficiency in inputting information into an electronic health record - Ability to remain composed and focused in a fast-paced environment - Skilled in interacting with clients, families, and colleagues with tact and diplomacy - Collaborative work approach with various teams and contractors - Possession of a valid Texas driver's license and maintenance of approved driver status throughout employment Additional Details: - Location: Any location within the catchment area, with potential for both on-site and remote work. - Part-time position with an FTE of 50%. - Hourly Salary Range: $23.02 - $27.77 - Salary differentials available for bilingual proficiency, tenure with BTCS, career ladder specialty, and previous experience with a community center in a similar role. - Preferred qualifications include front desk experience, familiarity with financial processes in a behavioral health setting, fluency in English/Spanish, and knowledge of insurance company procedures. - Closing Date: Open until filled.,