Job Description The Access Customer Service Representative (CSR) plays a key role in delivering exceptional customer service and administrative support for the Access program, which is integral to the intake and enrollment process for all BTCS programs. This position seeks a proactive and empathetic individual who can effectively manage a variety of tasks, including conducting non-clinical screenings with individuals seeking services, performing financial assessments, verifying insurance information, answering calls, directing inquiries to the appropriate staff, collaborating with interdisciplinary team members, data entry, and scheduling appointments, with a special focus on tasks related to the Determination of Intellectual Disability (DID) in the IDD Intake process. The Access CSR will obtain and maintain expertise in DID scheduling, communication with contractors, report handling, and functions related to billing. In addition to these responsibilities, the CSR will ensure accurate service documentation and data entry in the Electronic Health Record, maintaining detailed records while upholding high standards of customer engagement and service delivery. Often the first point of contact for most community members seeking services, the CSR must embody the BTCS mission, providing a welcoming, professional, and supportive experience for the individuals we serve. This role demands strong communication skills, organizational ability, and a commitment to providing top-tier service in a fast-paced, people-oriented environment. Connection with individuals will be virtual and in-person. The ideal candidate will thrive in a dynamic integrated setting, always putting the needs of the individual first while aligning with BTCS’s values and standards. Location: Any location within catchment area. Potential for on-site and remote. Hourly Salary Range: $23.02 – $27.77 Differential Detail .75/hour – Bilingual 1.00/hour – Tenure with BTCS 1.00/hour -Career ladder specialty Up to $2.00/hour – previous experience with a community center in a similar role Why join our team? BTCS Values our team members and believes it is important to reward and compensate our team members for their contribution to our success. BTCS offers competitive salaries, an excellent benefits package and generous leave accruals. Medical Insurance: Through BlueCross Blue Shield, we offer comprehensive medical coverage for you and your eligible dependents with access to network and non-network health care providers. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment. Dental Insurance: Through Dental Select, we offer two coverage plans for dental care, to include preventative, basic and major services. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment. Vision Insurance: Through BlueCross BlueShield, we offer vision coverage to include discounts on everyday vision needs, such as eye exams and glasses and/ or contacts. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment. Prescription Plan: Through BlueCross BlueShield, we offer discounts on generic, preferred or brand-name drugs as well as non-preferred drugs at pharmacies or through a convenient home delivery program. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment. Flexible Spending Accounts: Optional pre-tax contributions for medical reimbursement and dependent care plans. Retirement Plans 401A: Through this governmental plan, we offer a 7% match to employee contributions. 457/403(b): Through these governmental plans, employees may contribute pre-tax earnings for retirement. Employees may participate on the first day of employment. Sponsored Insurance Life Insurance: Through Dearborn National, we offer basic life insurance of $5,000. Optional supplemental coverage, as well as spouse and eligible dependent policies, are available to purchase. Long Term Disability/ Accident/ Critical Illness Insurance: Through Dearborn National we offer optional insurance coverages at a competitive rate. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment. Family and Medical Leave: Job protection to provide care related to a child’s birth or adoption, or for yourself or a family member’s serious health condition. Employee Assistance Program: Through Alliance Worksite Solutions, we offer a no cost, confidential employee assistance program as a resource to resolve personal, family, financial and legal problems for employees and their dependents. Professional Development: Joining Bluebonnet Trails is about joining a culture of inclusiveness, collaboration, trust, and the invitation and expectation to have a voice. Bluebonnet offers employees the opportunity to participate in professional development that is skill based and offers continuing education courses to enhance knowledge and performance via online courses and instructor led webinars. Additional Perks – Monthly Service Delivery Bonus Opportunities – Employee Referral Awards – Licensure Supervision – Licensure Renewal Fee Reimbursement – Public Service Loan Forgiveness Programs – Educational Leave – Competitive Pay Differentials for Applicable Positions CityAny location within catchment area of Bluebonnet TrailsCountyBastrop County, Burnet County, Caldwell County, Fayette County, Gonzales County, Guadalupe County, Lee County, Williamson CountyCredentialsMinimum Qualifications: High school diploma or GED; ability to organize workspace and activities using initiative; follow oral and written instructions; must be able to learn how to input information into an electronic health record; ability to stay calm and focused in a fast-paced environment; must be able to work with clients, families and staff utilizing tact and diplomacy; must be able to work collaboratively with other members of the adult, child/youth, Primary Care, Crisis, Intake and Substance Use, and IDD teams, as well as contractors. Must have a valid Texas driver’s license and maintain approved driver’s status throughout employment. Preferred Qualifications Front desk and experience with financials in a behavioral health setting preferred. Bilingual in English/Spanish highly preferred. Knowledge of insurance company processes.Salary Amount$47,881.60 - $57,761.60/yearClosing DateOpen until filled

Job Description The Access Customer Service Representative (CSR) plays a key role in delivering exceptional customer service and administrative support for the Access program, which is integral to the intake and enrollment process for all BTCS programs. This position seeks a proactive and empathetic individual who can effectively manage a variety of tasks, including conducting non-clinical screenings with individuals seeking services, performing financial assessments, verifying insurance information, answering calls, directing inquiries to the appropriate staff, collaborating with interdisciplinary team members, data entry, and scheduling appointments, with a special focus on tasks related to the Determination of Intellectual Disability (DID) in the IDD Intake process. The Access CSR will obtain and maintain expertise in DID scheduling, communication with contractors, report handling, and functions related to billing. In addition to these responsibilities, the CSR will ensure accurate service documentation and data entry in the Electronic Health Record, maintaining detailed records while upholding high standards of customer engagement and service delivery. Often the first point of contact for most community members seeking services, the CSR must embody the BTCS mission, providing a welcoming, professional, and supportive experience for the individuals we serve. This role demands strong communication skills, organizational ability, and a commitment to providing top-tier service in a fast-paced, people-oriented environment. Connection with individuals will be virtual and in-person. The ideal candidate will thrive in a dynamic integrated setting, always putting the needs of the individual first while aligning with BTCS’s values and standards. Location: Any location within catchment area. Potential for on-site and remote. PART TIME – FTE: 50% Hourly Salary Range: $23.02 – $27.77 Differential Detail .75/hour – Bilingual 1.00/hour – Tenure with BTCS 1.00/hour -Career ladder specialty Up to $2.00/hour – previous experience with a community center in a similar role CityAny location within catchment area of Bluebonnet TrailsCountyBastrop County, Burnet County, Caldwell County, Fayette County, Gonzales County, Guadalupe County, Lee County, Williamson CountyCredentialsMinimum Qualifications: High school diploma or GED; ability to organize workspace and activities using initiative; follow oral and written instructions; must be able to learn how to input information into an electronic health record; ability to stay calm and focused in a fast-paced environment; must be able to work with clients, families and staff utilizing tact and diplomacy; must be able to work collaboratively with other members of the adult, child/youth, Primary Care, Crisis, Intake and Substance Use, and IDD teams, as well as contractors. Must have a valid Texas driver’s license and maintain approved driver’s status throughout employment. Preferred Qualifications Front desk and experience with financials in a behavioral health setting preferred. Bilingual in English/Spanish highly preferred. Knowledge of insurance company processes.Salary Amount$$23.02 – $27.77 /hrClosing DateOpen until filled

The Access Customer Service Representative (CSR) position is crucial in providing outstanding customer service and administrative support for the Access program at BTCS. As a CSR, you will be responsible for various tasks such as conducting non-clinical screenings, performing financial assessments, verifying insurance information, answering calls, directing inquiries, collaborating with team members, data entry, and scheduling appointments. A significant emphasis will be placed on tasks related to the Determination of Intellectual Disability (DID) in the IDD Intake process. You will need to develop expertise in DID scheduling, communication with contractors, report handling, and billing-related functions. Your role also involves ensuring accurate service documentation and data entry in the Electronic Health Record, maintaining detailed records, and upholding high standards of customer engagement. As the primary point of contact for community members seeking services, you are expected to embody the mission of BTCS by providing a welcoming, professional, and supportive experience. Effective communication skills, organizational proficiency, and a dedication to delivering exceptional service in a fast-paced, customer-centric environment are essential for this role. You will engage with individuals both virtually and in-person. The ideal candidate will excel in an integrated setting, prioritize individual needs, and adhere to BTCS's values and standards. Location: Any location within the catchment area. Possibility of on-site and remote work. This is a part-time position with an FTE of 50%. Hourly Salary Range: $23.02 - $27.77 Differential Details: - $0.75/hour for Bilingual proficiency - $1.00/hour for Tenure with BTCS - $1.00/hour for Career ladder specialty - Up to $2.00/hour for previous experience with a community center in a similar role Minimum Qualifications: - High school diploma or GED - Ability to organize workspace and tasks proactively - Capacity to follow oral and written instructions - Willingness to learn electronic health record input - Ability to remain composed in a fast-paced environment - Skill in working with clients, families, and staff tactfully - Collaborative mindset with various teams and contractors - Valid Texas driver's license Preferred Qualifications: - Front desk and financial experience in a behavioral health setting - Proficiency in English/Spanish bilingualism - Knowledge of insurance company processes Salary Range: $23.02 - $27.77 per hour Closing Date: Open until filled,

The Access Customer Service Representative (CSR) plays a pivotal role in providing outstanding customer service and administrative support for the Access program, an essential component of the intake and enrollment procedures for BTCS programs. As a proactive and empathetic individual, you will be responsible for a diverse range of tasks, including conducting non-clinical screenings, performing financial assessments, verifying insurance details, addressing inquiries, collaborating with team members, data entry, and appointment scheduling. Special emphasis will be placed on tasks associated with the Determination of Intellectual Disability (DID) within the IDD Intake process. It is imperative that the Access CSR develops and maintains proficiency in various areas such as DID scheduling, contractor communication, report management, and billing functions. Ensuring accurate service documentation and meticulous data entry in the Electronic Health Record will be a key aspect of your role, alongside maintaining comprehensive records while upholding exceptional standards of customer interaction and service provision. Serving as the primary point of contact for community members seeking services, you must embody the mission of BTCS by delivering a warm, professional, and supportive experience to our clients. Effective communication skills, strong organizational capabilities, and a dedication to delivering exemplary service in a fast-paced, client-centric environment are essential for success in this role. The interactions with individuals will occur both virtually and in-person. The ideal candidate will thrive in a dynamic, integrated environment, always prioritizing the needs of the individual while adhering to the values and standards of BTCS. Location: Any location within the catchment area, with potential for both on-site and remote work. This position is part-time with an FTE of 50%. Hourly Salary Range: $23.02 - $27.77 Differential Details: - $0.75/hour for bilingual proficiency - $1.00/hour for tenure with BTCS - $1.00/hour for career ladder specialty - Up to $2.00/hour for previous experience with a community center in a similar role Minimum Qualifications: - High school diploma or GED - Ability to organize workspace and activities independently - Capable of following oral and written instructions - Proficiency in inputting information into an electronic health record - Ability to remain composed and focused in a fast-paced environment - Skilled in interacting with clients, families, and colleagues with tact and diplomacy - Collaborative work approach with various teams and contractors - Possession of a valid Texas driver's license and maintenance of approved driver status throughout employment Preferred Qualifications: - Front desk experience and familiarity with financial processes in a behavioral health setting - Fluency in English/Spanish is highly preferred - Knowledge of insurance company procedures Salary Range: $23.02 - $27.77 per hour Closing Date: Open until filled,