(1380) Access Customer Service Representative IDD Specialist

The Access Customer Service Representative (CSR) plays a pivotal role in providing outstanding customer service and administrative support for the Access program, an essential component of the intake and enrollment procedures for BTCS programs. As a proactive and empathetic individual, you will be responsible for a diverse range of tasks, including conducting non-clinical screenings, performing financial assessments, verifying insurance details, addressing inquiries, collaborating with team members, data entry, and appointment scheduling. Special emphasis will be placed on tasks associated with the Determination of Intellectual Disability (DID) within the IDD Intake process. It is imperative that the Access CSR develops and maintains proficiency in various areas such as DID scheduling, contractor communication, report management, and billing functions. Ensuring accurate service documentation and meticulous data entry in the Electronic Health Record will be a key aspect of your role, alongside maintaining comprehensive records while upholding exceptional standards of customer interaction and service provision. Serving as the primary point of contact for community members seeking services, you must embody the mission of BTCS by delivering a warm, professional, and supportive experience to our clients. Effective communication skills, strong organizational capabilities, and a dedication to delivering exemplary service in a fast-paced, client-centric environment are essential for success in this role. The interactions with individuals will occur both virtually and in-person. The ideal candidate will thrive in a dynamic, integrated environment, always prioritizing the needs of the individual while adhering to the values and standards of BTCS. Location: Any location within the catchment area, with potential for both on-site and remote work. This position is part-time with an FTE of 50%. Hourly Salary Range: $23.02 - $27.77 Differential Details: - $0.75/hour for bilingual proficiency - $1.00/hour for tenure with BTCS - $1.00/hour for career ladder specialty - Up to $2.00/hour for previous experience with a community center in a similar role Minimum Qualifications: - High school diploma or GED - Ability to organize workspace and activities independently - Capable of following oral and written instructions - Proficiency in inputting information into an electronic health record - Ability to remain composed and focused in a fast-paced environment - Skilled in interacting with clients, families, and colleagues with tact and diplomacy - Collaborative work approach with various teams and contractors - Possession of a valid Texas driver's license and maintenance of approved driver status throughout employment Preferred Qualifications: - Front desk experience and familiarity with financial processes in a behavioral health setting - Fluency in English/Spanish is highly preferred - Knowledge of insurance company procedures Salary Range: $23.02 - $27.77 per hour Closing Date: Open until filled,