Posted:2 months ago|
Platform:
Work from Office
Full Time
Job Role : Answer inbound calls and assist customers with their Queries/Request/Complains. Raise Request & Complaints on behalf of the customer in the CRM tool. Generate leads and educate customers about new products & their benefits. Maintain and adhere to compliance guidelines. Capture problem indicators, highlight and suggest improvement. Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy. Maintain adequate knowledge levels on products, processes and systems used. Ensure sales target are met. Skills Required : Excellent verbal communication skills in English. Ability to comprehend, capture as well as interpret basic customer information. Strong customer service focus. Knowledge of Banking / Credit cards preferred. Knowledge of sales will be an added advantage. Work Timings : Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be up to 8:00 pm). Travel boundaries : Within 20 Kms from Karapakkam Education : Graduates (Any stream) Mandatory (Must have 60 % and above, Passing Certificate). Job location : Karapakkam , Chennai. Language Proficiency : Fluent in English & Hindi.
Indusind Bank
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