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Indusind Bank
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Customer Service Officer

Job Expired: This job listing has expired.

Customer Service Officer

Indusind Bank

0 - 4 years

3 - 5 Lacs

Chennai

Posted:3 months ago| Platform:

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Skills Required

Hindi Speaking Inbound Customer Service Customer Relationship Inbound Sales Upselling Cross Sales Solving Queries Phone Banking Inbound Calls Customer Care CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Role:

Answer inbound calls and assist customers with their Queries/Request/Complains.
Raise Request & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about new products & their benefits.
Maintain and adhere to compliance guidelines.
Capture problem indicators, highlight and suggest improvement.
Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy.
Maintain adequate knowledge levels on products, processes and systems used.
Ensure sales target are met.

Skills Required:

Excellent verbal communication skills in English.
Ability to comprehend, capture as well as interpret basic customer information.
Strong customer service focus.
Knowledge of Banking / Credit cards preferred.
Knowledge of sales will be an added advantage.

Work Timings

Travel boundaries:

Education:

Job location:

Language Proficiency:

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