Customer Service Officer

Job Description

Company Description Magnum Group, established in 1993 and headquartered in Bhopal (MP), is an ISO 9001:2008 and ISO 27001:2013 certified company with over 2000+ staff. Specializing in BPO-BPM services, Contact Centers, HRO, IT solutions, Utility & Security Management, and Operations & Maintenance, we serve government and private clients across sectors like Telecom, E-Governance, Infrastructure, and E-Commerce. Vision: To be a preferred partner in BPO, O&M, utility, and security services. Mission: Driving productivity and delivering measurable value for our clients. Role Description This is a full-time on-site Customer Service Officer role located in Madhya Pradesh, India. The Customer Service Officer will be responsible for ensuring customer satisfaction through support services, handling customer inquiries, and maintaining a positive customer experience. Qualifications Interpersonal Skills and Customer Satisfaction Customer Support and Customer Service Customer Experience Excellent communication and problem-solving skills Ability to work well in a team and independently Experience in a customer-facing role is a plus Knowledge of CRM software is beneficial Diploma or Bachelor's degree in Business Administration or related field