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Equitas Small Finance Bank
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Customer Service Officer

Customer Service Officer

Equitas Small Finance Bank

2 - 3 years

1 - 3 Lacs

Rohtak

Posted:2 months ago| Platform:

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Skills Required

casa customer service branch operations handling customer queries kyc retail banking customer relationship tat customer care mom banking operations client onboarding executive support customer support customer handling branch banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skills Skill Highest Education No data available Working Language No data available About The Role RoleParametersParameter Weight %A+/ABC/DECSOMoM CASA NTB (Nos)5%8665CSOIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)15%5432CSOLI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income)7.5%21.81.51.2CSO3% MoM TRV Growth of Mapped Book (Subject to min MoM TRV growth as per Target in Rs Lacs) (A+/A4, B:3, C/D:2, E:1)10%4321CSOInc HH PH on Mapped Book7.5%121085CSOMapped Book Customer meetings Coverage5%NANANANACSOWelcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANACSOBranch Audit & Regulatory Compliance (Low IAD Rating, NIL adverse comment / observation during branch RBI / regulatory visits)10%NANANANACSOBranch Customer Service (FTR, TAT on CASA & SR)10.0%NANANANACSOBranch Customer Service (Customer education on Digital channels, Handling customer queries and Customer compliants)10.0%NANANANACSOBranch Operations & Compliance (Re KYC & Inoperative accounts activation) (RMU, CRL, Pending leads)10%NANANANACSO1 Self Sourced GL disb per month (min 1 lac Ticket size) - Booster of 10%NA 100%

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Equitas Small Finance Bank

Banking

Chennai Tamilnadu

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Customer Service Officer