Customer Service Leader

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Customer Service Leader in India we’re looking for?

Your future role

Take on a new challenge and apply your engineering and customer service expertise in a dynamic and innovative field. You’ll work alongside collaborative and forward-thinking teammates.

You'll play a key role in supporting and coordinating the EMU and Train set project warranty and maintenance business across India, ensuring seamless operations and customer satisfaction. Day-to-day, you’ll work closely with teams across the business (such as the Parts & Overhaul Support team, RAMS Team, Quality team, and Project Engineering team), monitor train performance against reliability KPIs, and provide technical solutions for obsolescence, among other responsibilities.

You’ll specifically take care of material and logistics support, as well as developing fleet maintenance plan audits, including reliability studies and benchmarking with similar Alstom fleets, but also ensure alignment with sourcing and quality for material planning.

We’ll look to you for:

• Overall support and coordination for EMU and Train set project warranty and maintenance business

• Alignment with sourcing and quality for material planning

• Monitoring train performance in line with reliability KPIs

• Gathering technical knowledge and field data for reliability studies and continuous improvement proposals

• Providing technical solutions for obsolescence with engineering function support

• Developing fleet maintenance plan audits, including reliability studies/analysis/trends for continuous improvement

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Graduate in Engineering or Industrial studies (Bachelor’s degree in Electrical or E&C engineering is desirable)

• Experience or understanding of computer literacy (Microsoft Windows & Office environment)

• Basic knowledge of SAP

• Knowledge of trains parts and subassemblies

• Familiarity with propulsion systems

• Effective communication and customer handling skills

• Critical thinking skills

• Experience with rolling stock maintenance and warranty operations (desirable)

• Field exposure to Indian railways (desirable)

• Knowledge of Power BI tools (desirable)

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from monotonous daily routines

• Work with new security standards for rail signalling

• Collaborate with diverse teams and supportive colleagues

• Contribute to innovative projects

• Utilise our inclusive and flexible working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning opportunities

• Progress towards leadership roles or other career advancements

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

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