Customer Service Leader

Your future role

Take on a new challenge and apply your customer service and supply chain expertise in a cutting-edge field. Youll work alongside proactive and collaborative teammates.

You'll play a key role in improving the customer experience for Parts, Repairs, and Overhaul. Day-to-day, youll work closely with teams across the business (Business Development, Sales, Operations, Engineering, Procurement, Supply Chain, Quality, and Finance), manage end-to-end relationships with customers, and ensure smooth delivery of parts and repairs from quotation to payment clearance.

Youll specifically take care of managing inquiries and sales orders, but also oversee delivery performance and customer satisfaction.

Well look to you for:

• Managing customer relationships for Parts & Repairs sales
• Handling requests for quotations and ensuring timely responses
• Coordinating with internal teams to ensure on-time deliveries
• Overseeing payment clearance processes
• Monitoring customer delivery performance
• Supporting demand management and materials planning

All about you

We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role:

• Degree in Business Administration or a comparable field
• Experience of at least 2 years in Customer Service or Supply Chain
• Knowledgeable in SAP Sales Delivery module
• Local language skills matching the customer portfolio
• Familiarity with SAP Material Management module and E-Commerce applications (desirable)
• Strong customer relationship management skills
• Proficiency in supply chain information systems and transport/distribution processes.