Customer Service Leader

Take on a new challenge and apply your engineering and customer service expertise in a dynamic and innovative field. Youll work alongside collaborative and forward-thinking teammates.

You'll play a key role in supporting and coordinating the EMU and Train set project warranty and maintenance business across India, ensuring seamless operations and customer satisfaction. Day-to-day, youll work closely with teams across the business (such as the Parts & Overhaul Support team, RAMS Team, Quality team, and Project Engineering team), monitor train performance against reliability KPIs, and provide technical solutions for obsolescence, among other responsibilities.

Youll specifically take care of material and logistics support, as well as developing fleet maintenance plan audits, including reliability studies and benchmarking with similar Alstom fleets, but also ensure alignment with sourcing and quality for material planning.

We will look to you for:

• Overall support and coordination for EMU and Train set project warranty and maintenance business
• Alignment with sourcing and quality for material planning
• Monitoring train performance in line with reliability KPIs
• Gathering technical knowledge and field data for reliability studies and continuous improvement proposals
• Providing technical solutions for obsolescence with engineering function support
• Developing fleet maintenance plan audits, including reliability studies/analysis/trends for continuous improvement

All about you

We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role:

• Graduate in Engineering or Industrial studies (Bachelors degree in Electrical or E&C engineering is desirable)
• Experience or understanding of computer literacy (Microsoft Windows & Office environment)
• Basic knowledge of SAP
• Knowledge of trains parts and subassemblies
• Familiarity with propulsion systems
• Effective communication and customer handling skills
• Critical thinking skills
• Experience with rolling stock maintenance and warranty operations (desirable)
• Field exposure to Indian railways (desirable)
• Knowledge of Power BI tools (desirable)