Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in chennai
>
Hexaware Technologies
>
Customer Service International Voice Supervisor - BPS

Customer Service International Voice Supervisor - BPS

Hexaware Technologies

0 - 3 years

4 - 7 Lacs

chennai

Posted:5 days ago| Platform:

Apply

Skills Required

customer service customer care international voice customer support voice process non voice process international bpo customer relationship customer management team handling customer retention team leading semi voice customer handling crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Customer Service International Voice Supervisor

Key Responsibilities:

Team Leadership & Operations Management:

Supervise and motivate a team of international voice associates to achieve performance goals (AHT, CSAT, FCR, Quality, and Attendance).
Manage daily operations, monitor call volumes, and ensure staffing levels meet service demands.
Conduct team briefings, performance reviews, and coaching sessions regularly.
Handle escalated customer interactions and provide timely resolutions.
Ensure compliance with company policies, process guidelines, and client requirements.

Performance Management:

Analyze team performance metrics and take corrective actions when necessary.
Implement action plans to improve productivity, quality, and customer satisfaction.
Conduct root cause analysis for service issues and recommend process improvements.
Track attendance, schedule adherence, and attrition to maintain operational efficiency.

Training & Development:

Identify training needs and coordinate with the L&D team for skill enhancement.
Mentor new hires and ensure smooth transition from training to operations.
Foster a positive, engaging, and high-performance team culture.

Client & Process Management:

Liaise with clients or internal stakeholders for updates, feedback, and escalations.
Prepare and present daily/weekly/monthly performance reports.
Support process transitions, audits, and quality initiatives as required.

More Jobs at Hexaware Technologies

Openings For Quality Analyst(Malayalam / Kannada) _ Chennai

Chennai

3 - 7 yrs

INR 3 - 4 Lacs

Process Analyst ESG

Navi Mumbai

3 - 6 yrs

INR 5 - 8 Lacs

Microsoft Full stack Developer

Chennai, Pune, Bengaluru

7 - 12 yrs

INR 10 - 20 Lacs

Microsoft Full Stack Engineer

Pune

6 - 11 yrs

INR 10 - 20 Lacs

Openings For Assistant Manager/Team Lead_International Voice Process

Chennai

4 - 9 yrs

INR 1 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.