Customer Service Intern

Job Description

We are seeking a highly organized and detail-oriented Customer Service Executive (or Intern) to manage backend customer support operations for Thieme’s online journals and print subscriptions. This role involves handling customer queries, coordinating dispatches, maintaining records, supporting proposal and reporting needs, and liaising with internal and external stakeholders — including the German operations team.

The ideal candidate will have strong Excel and data analysis skills, a commerce background, and a proactive approach to coordination and documentation.

Key Responsibilities:

Customer Support & Documentation

• Respond to customer queries regarding proposals, usage reports, and product documentation
• Maintain up-to-date records of payment receipts
• Assist in preparing customer proposals, reports, and pricing sheets

Logistics & Dispatch Coordination

• Coordinate with logistics partners for dispatch and delivery of journals
• Resolve missing dispatch queries or delayed shipments with vendors
• Communicate with end users (institutions, libraries) to confirm deliveries

Inventory & Vendor Management

• Coordinate with the German operations team for inventory status and stock movement
• Track and manage journal inventory levels as needed
• Handle vendor license documentation for institutional clients

Operational Reporting

• Prepare and analyze Excel-based MIS reports, dispatch logs, and issue trackers
• Support invoicing tasks and follow-ups with accounts or sales teams

Required Skills & Qualifications:

• 0–2 years of experience in customer service, operations, logistics coordination, or data entry
• Strong Excel skills — including data sorting, VLOOKUP, pivot tables, and report formatting
• Commerce or operations background preferred (B.Com, BBA, M.Com, etc.)
• Good communication skills for coordinating with internal and external stakeholders
• Attention to detail and ability to multitask
• Familiarity with basic invoicing practices

Job Types: Full-time, Internship, Contractual / Temporary
Contract length: 6 months

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Life insurance
• Provident Fund

Schedule:

• Morning shift

Work Location: In person