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Customer Service Executive

0 - 4 years

1 - 4 Lacs

Thrissur Kozhikode Kochi

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Excellent Verbal And Written Communication Skills Email Management Computer Operating Customer Handling Skills Excel Report Preparation Customer Relationship Customer Service Customer Calling Customer Satisfaction Customer Retention Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Handle customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner. Provide accurate information about hotel services, amenities, and policies to customers. Identify opportunities to upsell/cross-sell relevant products or services to enhance customer satisfaction. Maintain records of all interactions with customers using CRM software. Collaborate with other departments (e.g., backend operations, travel ticketing, accounts etc) to ensure seamless service delivery. Desired Candidate Profile 0-4 years of experience in hospitality industry or related field. Freshers preferred UG/PG/Diploma/Integrated PG degree in Tourism preferred but not mandatory. Excellent verbal and written communication skills; proficiency in English & Malayalam language required. Strong computer operating skills; familiarity with email management tools like Gmail and MS Office

More Jobs at Vivekananda Travels Private Limited

Customer Service Executive

Thrissur, Kozhikode, Kochi

Experience: Not specified

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INR 1 - 4 Lacs

Operations Executive

Kozhikode

Experience: Not specified

|

INR 1 - 3 Lacs

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