Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in Gurgaon
>
TrulyMadly
>
Customer Service Executive

Customer Service Executive

TrulyMadly

1 - 2 years

0 Lacs

Gurgaon Haryana India

Posted:4 months ago| Platform:

Apply

Skills Required

service support chat troubleshooting reports empathy crm engineering report resolve compliance data communication mobile software

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a proactive and empathetic Customer Service Executive to join our team. The ideal candidate will be the first point of contact for our users, providing timely support, resolving queries, and ensuring a positive experience on the Trulymadly platform. Responsibilities Respond promptly and professionally to customer inquiries via chat, email, and phone. Assist users with account setup, profile issues, and troubleshooting app-related problems. Handle user reports and complaints with empathy and escalate issues when necessary. Maintain accurate records of customer interactions in the CRM system. Collaborate with product and engineering teams to report and resolve technical issues. Provide feedback on recurring issues and suggest improvements to enhance user satisfaction. Uphold company policies and ensure compliance with data privacy standards. Requirements Minimum 1-2 years of experience in customer service or support roles, preferably in tech or app-based businesses. Strong communication skills in English and Hindi (additional regional languages are a plus). Patience, empathy, and a problem-solving attitude. Ability to work in a fast-paced environment and handle multiple queries efficiently. Basic technical knowledge of mobile apps and social platforms is preferred. Familiarity with CRM tools and customer support software is an advantage. Flexible to work in shifts as per business needs. This job was posted by Amit Gupta from Truly Madly. Show more Show less

More Jobs at TrulyMadly

Customer Service Executive

Gurgaon, Haryana, India

1.0 - 2.0 yrs

Salary: Not disclosed

Video Editor

Gurgaon, Haryana, India

Experience: Not specified

Salary: Not disclosed

Accounts Executive

India

2.0 - 3.0 yrs

Salary: Not disclosed

Accounts Executive

india

3.0 - 3.0 yrs

Salary: Not disclosed

Content Creator

gurugram, haryana, india

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

TrulyMadly

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Service Executive