We are seeking a proactive and empathetic Customer Service Executive to join our team. The ideal candidate will be the first point of contact for our users, providing timely support, resolving queries, and ensuring a positive experience on the Trulymadly platform. Responsibilities Respond promptly and professionally to customer inquiries via chat, email, and phone. Assist users with account setup, profile issues, and troubleshooting app-related problems. Handle user reports and complaints with empathy and escalate issues when necessary. Maintain accurate records of customer interactions in the CRM system. Collaborate with product and engineering teams to report and resolve technical issues. Provide feedback on recurring issues and suggest improvements to enhance user satisfaction. Uphold company policies and ensure compliance with data privacy standards. Requirements Minimum 1-2 years of experience in customer service or support roles, preferably in tech or app-based businesses. Strong communication skills in English and Hindi (additional regional languages are a plus). Patience, empathy, and a problem-solving attitude. Ability to work in a fast-paced environment and handle multiple queries efficiently. Basic technical knowledge of mobile apps and social platforms is preferred. Familiarity with CRM tools and customer support software is an advantage. Flexible to work in shifts as per business needs. This job was posted by Amit Gupta from Truly Madly. Show more Show less
Responsibilities Edit and produce engaging videos for app features, promotions, and social media. Create platform-specific short-form content (Reels, Shorts, Stories) to increase reach and engagement. Collaborate with marketing and product teams to bring campaign ideas to life. Ensure videos align with brand style and current social media trends. Requirements Proven experience with professional video editing software and techniques. (e. g., Adobe Premiere Pro, Final Cut Pro, CapCut, etc. ). Strong understanding of video production. Understanding of social media ad formats and trends. Ability to manage multiple projects and deliver high-quality work under tight deadlines. Excellent communication and collaboration skills to work effectively with various team members. This job was posted by Shallani Devi from Truly Madly.
The ideal candidate will possess strong sales, interpersonal and organizational skills. They should be comfortable with multitasking and be able to budget their resources in order to meet the assigned quotas for their role. Responsibilities Build and maintain client relationships Track and record metrics throughout sales process Meet and exceed financial goals Understand and keep up to date with industry and competitive landscape knowledge Qualifications Bachelor's degree 2-3 years of business experience Strong written and verbal communication skills Strong organizational skills Proficiency in Microsoft Office Ability to harness financial data to inform decisions
TrulyMadly, India’s leading serious dating app, is looking for a sharp and detail-oriented Accounts Executive to join our growing Finance team in Gurgaon (in-office). If you love working with numbers and want to be part of a fast-paced, mission-driven startup 🚀 — we’d love to hear from you! What You’ll Do: ✅ Bookkeeping & reconciliations (Zoho Books + online reports) ✅ Manage invoices, reimbursements, and financial records ✅ Ensure GST, TDS & statutory compliance ✅ Support audits, reporting, and vendor coordination What We’re Looking For: ✔️ BCom or related degree with 1–3 years of experience ✔️ Strong Excel skills (formulas, pivots) ✔️ Knowledge of Indian accounting standards, GST & TDS ✔️ Experience with cloud accounting software (Zoho Books preferred) ✔️ Bonus: Startup or digital business experience 📍 Location: Gurgaon (on-site) 🕒 Type: Full-time 🚀 Start Date: Immediate 📧 To Apply: Send your resume to mohit@trulymadly.com
Hiring: In-House Content Creators at TrulyMadly ❤️ We’re looking for dynamic Content Creators who can think, perform, and bring stories to life on camera. Your job? Create love stories, relatable dating content, and trend-driven reels that connect with millions. What you’ll do: Ideate & script short-form video concepts 🎬 Plan & shoot engaging reels (you + your ideas on camera) Collaborate with our editor & social media team for final output What we’re looking for: Strong on-camera presence (acting/hosting skills a big plus) Creative thinker with a pulse on Instagram/Youtube trends Basic shooting skills (phone/DSLR, framing, lighting) Self-driven, fun, and ready to experiment Location: Golf Course Road, Gurgaon (in-office) If you live and breathe reels and love creating content that people can’t stop sharing, let’s talk. 👉 Drop your portfolio/Instagram handle at on DM or careers@trulymadly.com