Customer Service Executive

Job Objective:

To ensure a seamless customer experience by providing timely updates, resolving shipment-related issues, and acting as a bridge between clients and vendors.

Key Responsibilities:

• Customer Interaction:
• Handle incoming calls, emails, and messages from clients regarding shipments, delivery status, delays, and other queries.
• Provide accurate and timely information on consignment tracking.
• Order Coordination:
• Coordinate with dispatch, warehousing, and transportation teams to ensure timely pick-up and delivery of goods.
• Confirm order receipt and dispatch details with customers.
• Issue Resolution:
• Log, track, and resolve delivery issues, damages, or delays.
• Escalate unresolved problems to the operations or management team.
• CRM & Software Use:
• Use logistics management software or CRM systems to update customer data and shipment status.
• Customer Feedback & Relationship Building:
• Take feedback from customers to help improve service.
• Build long-term relationships with key clients through consistent communication.

Key Skills Required:

• Good communication (verbal and written) in English and local language
• Problem-solving attitude with patience and empathy
• Proficiency in MS Office (Excel, Word), CRM, and tracking systems
• Ability to handle pressure and multitask in a fast-paced environment

Qualifications:

• Graduate in any discipline
• 1–3 years of experience in customer service (preferably in logistics, courier, freight, or supply chain companies)

Contact: Please share your resume at sandeep.sonkar@pafex.in

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Language:

• English and Hindi (Preferred)

Work Location: In person