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PRAKASH AIR FREIGHT INDIA PVT LTD
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Customer Service Executive

Customer Service Executive

PRAKASH AIR FREIGHT INDIA PVT LTD

3 years

2 - 0 Lacs

Delhi Delhi

Posted:3 months ago| Platform: SimplyHired logo

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Skills Required

Microsoft Word Microsoft Excel Customer service English Microsoft Office Bachelor's degree In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Objective:

To ensure a seamless customer experience by providing timely updates, resolving shipment-related issues, and acting as a bridge between clients and vendors.

Key Responsibilities:

Customer Interaction:
Handle incoming calls, emails, and messages from clients regarding shipments, delivery status, delays, and other queries.
Provide accurate and timely information on consignment tracking.
Order Coordination:
Coordinate with dispatch, warehousing, and transportation teams to ensure timely pick-up and delivery of goods.
Confirm order receipt and dispatch details with customers.
Issue Resolution:
Log, track, and resolve delivery issues, damages, or delays.
Escalate unresolved problems to the operations or management team.
CRM & Software Use:
Use logistics management software or CRM systems to update customer data and shipment status.
Customer Feedback & Relationship Building:
Take feedback from customers to help improve service.
Build long-term relationships with key clients through consistent communication.

Key Skills Required:

Good communication (verbal and written) in English and local language
Problem-solving attitude with patience and empathy
Proficiency in MS Office (Excel, Word), CRM, and tracking systems
Ability to handle pressure and multitask in a fast-paced environment

Qualifications:

Graduate in any discipline
1–3 years of experience in customer service (preferably in logistics, courier, freight, or supply chain companies)

Contact: Please share your resume at [email protected]

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Benefits:

Health insurance
Provident Fund

Language:

English and Hindi (Preferred)

Work Location: In person

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