Job Objective: To ensure a seamless customer experience by providing timely updates, resolving shipment-related issues, and acting as a bridge between clients and vendors. Key Responsibilities: Customer Interaction: Handle incoming calls, emails, and messages from clients regarding shipments, delivery status, delays, and other queries. Provide accurate and timely information on consignment tracking. Order Coordination: Coordinate with dispatch, warehousing, and transportation teams to ensure timely pick-up and delivery of goods. Confirm order receipt and dispatch details with customers. Issue Resolution: Log, track, and resolve delivery issues, damages, or delays. Escalate unresolved problems to the operations or management team. CRM & Software Use: Use logistics management software or CRM systems to update customer data and shipment status. Customer Feedback & Relationship Building: Take feedback from customers to help improve service. Build long-term relationships with key clients through consistent communication. Key Skills Required: Good communication (verbal and written) in English and local language Problem-solving attitude with patience and empathy Proficiency in MS Office (Excel, Word), CRM, and tracking systems Ability to handle pressure and multitask in a fast-paced environment Qualifications: Graduate in any discipline 1–3 years of experience in customer service (preferably in logistics, courier, freight, or supply chain companies) Contact: Please share your resume at [email protected] Job Types: Full-time, Permanent Pay: From ₹20,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Language: English and Hindi (Preferred) Work Location: In person

Job Objective: To ensure a seamless customer experience by providing timely updates, resolving shipment-related issues, and acting as a bridge between clients and vendors. Key Responsibilities: Customer Interaction: Handle incoming calls, emails, and messages from clients regarding shipments, delivery status, delays, and other queries. Provide accurate and timely information on consignment tracking. Order Coordination: Coordinate with dispatch, warehousing, and transportation teams to ensure timely pick-up and delivery of goods. Confirm order receipt and dispatch details with customers. Issue Resolution: Log, track, and resolve delivery issues, damages, or delays. Escalate unresolved problems to the operations or management team. CRM & Software Use: Use logistics management software or CRM systems to update customer data and shipment status. Customer Feedback & Relationship Building: Take feedback from customers to help improve service. Build long-term relationships with key clients through consistent communication. Key Skills Required: Good communication (verbal and written) in English and local language Problem-solving attitude with patience and empathy Proficiency in MS Office (Excel, Word), CRM, and tracking systems Ability to handle pressure and multitask in a fast-paced environment Qualifications: Graduate in any discipline 1–3 years of experience in customer service (preferably in logistics, courier, freight, or supply chain companies) Contact: Please share your resume at sandeep.sonkar@pafex.in Job Types: Full-time, Permanent Pay: From ₹20,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Language: English and Hindi (Preferred) Work Location: In person

Job Objective: To ensure a seamless customer experience by providing timely updates, resolving shipment-related issues, and acting as a bridge between clients and vendors. Key Responsibilities: Customer Interaction: Handle incoming calls, emails, and messages from clients regarding shipments, delivery status, delays, and other queries. Provide accurate and timely information on consignment tracking. Order Coordination: Coordinate with dispatch, warehousing, and transportation teams to ensure timely pick-up and delivery of goods. Confirm order receipt and dispatch details with customers. Issue Resolution: Log, track, and resolve delivery issues, damages, or delays. Escalate unresolved problems to the operations or management team. CRM & Software Use: Use logistics management software or CRM systems to update customer data and shipment status. Customer Feedback & Relationship Building: Take feedback from customers to help improve service. Build long-term relationships with key clients through consistent communication. Key Skills Required: Good communication (verbal and written) in English and local language Problem-solving attitude with patience and empathy Proficiency in MS Office (Excel, Word), CRM, and tracking systems Ability to handle pressure and multitask in a fast-paced environment Qualifications: Graduate in any discipline 1–3 years of experience in customer service (preferably in logistics, courier, freight, or supply chain companies) Contact: Please share your resume at [email protected] Job Types: Full-time, Permanent Pay: From ₹20,000.00 per month Benefits: Health insurance Provident Fund Language: English and Hindi (Preferred) Work Location: In person

Job Objective: To ensure a seamless customer experience by providing timely updates, resolving shipment-related issues, and acting as a bridge between clients and vendors. Key Responsibilities: Customer Interaction: Handle incoming calls, emails, and messages from clients regarding shipments, delivery status, delays, and other queries. Provide accurate and timely information on consignment tracking. Order Coordination: Coordinate with dispatch, warehousing, and transportation teams to ensure timely pick-up and delivery of goods. Confirm order receipt and dispatch details with customers. Issue Resolution: Log, track, and resolve delivery issues, damages, or delays. Escalate unresolved problems to the operations or management team. CRM & Software Use: Use logistics management software or CRM systems to update customer data and shipment status. Customer Feedback & Relationship Building: Take feedback from customers to help improve service. Build long-term relationships with key clients through consistent communication. Key Skills Required: Good communication (verbal and written) in English and local language Problem-solving attitude with patience and empathy Proficiency in MS Office (Excel, Word), CRM, and tracking systems Ability to handle pressure and multitask in a fast-paced environment Qualifications: Graduate in any discipline 1–3 years of experience in customer service (preferably in logistics, courier, freight, or supply chain companies) Contact: Please share your resume at sandeep.sonkar@pafex.in Job Types: Full-time, Permanent Pay: From ₹20,000.00 per month Benefits: Health insurance Provident Fund Language: English and Hindi (Preferred) Work Location: In person