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Customer Service Executive

Customer Service Executive

Policybazaar

0 - 3 years

3 - 4 Lacs

Gurugram

Posted:8 hours ago| Platform:

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Skills Required

Customer Service Client Support CRM Inbound Process Solving Queries Inbound Calls Voice Process Voice Support Customer Relationship Customer Support Service Desk Customer Care Client Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Act as the primary point of contact between the company and assigned clients. Understand client requirements and communicate them clearly to internal teams. Coordinate with creative, marketing, sales, and technical teams to ensure timely project delivery. Manage project timelines, deliverables, and budgets. Address client queries, provide updates, and handle complaints or concerns professionally. Build and maintain strong, long-lasting client relationships. Identify opportunities to upsell or cross-sell additional services. Prepare regular reports on account status and performance. Support the onboarding of new clients and ensure a smooth transition. Attend client meetings, presentations, and reviews as needed. Requirements: Bachelors degree in Business Administration, Marketing, Communications, or a related field. 1–3 years of experience in client servicing, account management, or a similar role (experience in advertising, marketing, or digital agencies is a plus). Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to manage multiple projects simultaneously under tight deadlines. Proficiency in MS Office and CRM tools (e.g., HubSpot, Salesforce) is preferred. A customer-centric attitude and problem-solving mindset.

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Policybazaar

www.policybazaar.com

Insurance

Gurgaon Haryana

1001-5000 Employees

378 Jobs

Key People

Yashish Dahiya

Co-Founder & CEO
Alok Bansal

Co-Founder & CFO
Neeraj Gupta

Co-Founder & CTO

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Customer Service Executive