Role & responsibilities Handle inbound and outbound voice calls to address customer inquiries and resolve issues effectively. Respond to customer emails and provide timely and accurate resolutions. Engage in semi-voice or blended voice processes, combining both call and email/chat interactions. Provide exceptional customer service by addressing customer concerns professionally and empathetically. Assist customers in understanding products or services and resolving any technical or operational challenges. Work collaboratively with the team to ensure targets and service levels are met. Maintain accurate and detailed records of customer interactions and transactions. Adhere to company policies, procedures, and compliance guidelines while managing customer interactions. Preferred candidate profile Education:2+ Any graduate Experience: 0-3 years in customer support (BPO/Education preferred) Skills: Excellent communication in English & Telugu (preferred), problem-solving, and multitasking Perks & Benefits: Performance-based incentives (We Provide 10,000 per month as an incentive) EPF & ESI benefits Career growth opportunities We provide 4 Lacs insurance.

More Jobs at Zenloitte

Customer Service Executive

Hyderabad

Experience: Not specified

INR 2 - 4 Lacs

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Customer Service Executive