Role & responsibilities Handle inbound and outbound voice calls to address customer inquiries and resolve issues effectively. Respond to customer emails and provide timely and accurate resolutions. Engage in semi-voice or blended voice processes, combining both call and email/chat interactions. Provide exceptional customer service by addressing customer concerns professionally and empathetically. Assist customers in understanding products or services and resolving any technical or operational challenges. Work collaboratively with the team to ensure targets and service levels are met. Maintain accurate and detailed records of customer interactions and transactions. Adhere to company policies, procedures, and compliance guidelines while managing customer interactions. Preferred candidate profile Education:2+ Any graduate Experience: 0-3 years in customer support (BPO/Education preferred) Skills: Excellent communication in English & Telugu (preferred), problem-solving, and multitasking Perks & Benefits: Performance-based incentives (We Provide 10,000 per month as an incentive) EPF & ESI benefits Career growth opportunities We provide 4 Lacs insurance.
Role & responsibilities Handle inbound and outbound voice calls to address customer inquiries and resolve issues effectively. Respond to customer emails and provide timely and accurate resolutions. Engage in semi-voice or blended voice processes, combining both call and email/chat interactions. Provide exceptional customer service by addressing customer concerns professionally and empathetically. Assist customers in understanding products or services and resolving any technical or operational challenges. Work collaboratively with the team to ensure targets and service levels are met. Maintain accurate and detailed records of customer interactions and transactions. Adhere to company policies, procedures, and compliance guidelines while managing customer interactions. Preferred candidate profile Education:2+ Any graduate Experience: 0-3 years in customer support (BPO/Education preferred) Skills: Excellent communication in English & Telugu (preferred), problem-solving, and multitasking Perks & Benefits: Performance-based incentives (We Provide 10,000 per month as an incentive) EPF & ESI benefits Career growth opportunities We provide 4 Lacs insuranc
Roles and Responsibilities Handle customer inquiries via phone calls, emails, or chats to resolve their concerns and provide timely solutions. Provide accurate information on products/services offered by the company to customers. Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs. Maintain records of all interactions with customers using CRM software (e.g., Salesforce). Collaborate with internal teams to resolve complex issues that require escalation. Desired Candidate Profile 0-1 year of experience in a similar role (customer support/care executive). Excellent communication skills in English language (written & spoken). Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements. Strong problem-solving skills with attention to detail and ability to multitask effectively. Perks & Benefits We provide Attractive Incentives based on the performance Insurance is provided upto 2 Lacs
Roles and Responsibilities Design, develop, test, and deploy AI-powered solutions using various technologies such as AIMl, Deep Learning, and Machine Learning. Collaborate with cross-functional teams to identify business problems and implement automation solutions using tools like Blue Prism, Uipath, or Automation Anywhere. Develop data analysis skills to extract insights from large datasets and provide recommendations for process improvements. Troubleshoot issues related to deployment automation and ensure seamless integration with existing systems. Desired Candidate Profile 0-1 year of experience in Artificial Intelligence Engineering or a related field. Strong understanding of AI algorithms, machine learning algorithms, and deep learning concepts. Proficiency in programming languages such as Python or Java; knowledge of C++ is an added advantage.
Role & responsibilities Respond to customer inquiries via email, chat, and other non-voice channels Resolve customer concerns professionally and efficiently Perform data entry tasks with high accuracy Maintain detailed records of customer interactions Work collaboratively with the team to achieve performance targets Escalate complex issues to senior management as needed Preferred candidate profile 0-1 year of experience in BPO/Call Centre environment (preferably international voice process). Excellent communication skills in English language (written & spoken). Ability to work on rotational shifts including evenings, nights, weekends, and holidays. Strong problem-solving skills with attention to detail and ability to multitask effectively. Perks & Benefits Performance-based incentives EPF & ESI benefits Career growth opportunities
Roles and Responsibilities Handle backend processes, including email support, chat process, and non-voice processing. Provide excellent communication skills through email writing and handling. Execute semi-voice processes with blended operations for efficient workflow management. Possess strong email etiquette and communication abilities to deliver exceptional customer service. Work on backend operations and email management tasks with proficiency. Desired Candidate Profile 0-1 year of experience in BPO industry or related field (non-voice process). Strong understanding of email communication, email etiquette, and email management principles. Proficiency in executing backend processes, including email support and chat process execution. Excellent written communication skills for effective email writing and handling. Perks & Benefits Performance-based incentives (We Provide 10,000 per month as an incentive) EPF & ESI benefits Career growth opportunities We provide 4 Lacs insurance.