Posted:12 hours ago|
Platform:
On-site
Full Time
Job Title: Customer Service Executive
Location: Koregaon Park, Pune
Company: Palmonas
Job Description:
We are hiring a Customer Service Executive to manage customer interactions across our D2C channels. The ideal candidate must have prior experience working with a D2C (Direct-to-Consumer) brand. Applications without D2C experience will not be considered.
Key Responsibilities:
Respond to customer queries via email, chat, calls, and social media
Handle order tracking, return/exchange, refund, and complaint resolutions
Coordinate with internal teams (warehouse, logistics, product) to resolve customer issues
Ensure timely follow-ups and maintain high customer satisfaction levels
Log all customer interactions in the CRM system and ensure accuracy
Monitor and escalate recurring issues for process improvements
Requirements:
Mandatory experience with a D2C brand (minimum 2 year)
Excellent written and verbal communication skills
Strong understanding of customer support tools (Freshdesk, Zendesk, etc.)
Problem-solving attitude and ability to work under pressure
Familiarity with platforms like Shopify, WooCommerce, etc. is a plus
PALMONAS
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