Posted:12 hours ago|
Platform:
On-site
Full Time
Job Title: Customer Service Executive
Location: Koregaon Park, Pune
Company: Palmonas
Job Description:
We are hiring a Customer Service Executive to manage customer interactions across our D2C channels. The ideal candidate must have prior experience working with a D2C (Direct-to-Consumer) brand. Applications without D2C experience will not be considered.
Key Responsibilities:
Respond to customer queries via email, chat, calls, and social media
Handle order tracking, return/exchange, refund, and complaint resolutions
Coordinate with internal teams (warehouse, logistics, product) to resolve customer issues
Ensure timely follow-ups and maintain high customer satisfaction levels
Log all customer interactions in the CRM system and ensure accuracy
Monitor and escalate recurring issues for process improvements
Requirements:
Mandatory experience with a D2C brand (minimum 2 year)
Excellent written and verbal communication skills
Strong understanding of customer support tools (Freshdesk, Zendesk, etc.)
Problem-solving attitude and ability to work under pressure
Familiarity with platforms like Shopify, WooCommerce, etc. is a plus
PALMONAS
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
1.8 - 3.0 Lacs P.A.
2.5 - 5.0 Lacs P.A.
Delhi, India
Experience: Not specified
Salary: Not disclosed
Thane, Navi Mumbai, Mumbai (All Areas)
Experience: Not specified
0.5 - 3.0 Lacs P.A.
New Delhi, Gurugram
Experience: Not specified
1.25 - 3.0 Lacs P.A.
Experience: Not specified
1.25 - 2.25 Lacs P.A.
Kanniyakumari, Tamil Nadu
Experience: Not specified
2.4 - 2.64 Lacs P.A.
Navi Mumbai, Maharashtra, India
Experience: Not specified
Salary: Not disclosed
Pune, Maharashtra, India
Salary: Not disclosed
Kottayam, Kerala
1.8 - 3.0 Lacs P.A.