Home
Jobs

Customer Service Executive

2 years

0 Lacs

Posted:12 hours ago| Platform: Linkedin logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Service Executive

Location: Koregaon Park, Pune

Company: Palmonas


Job Description:

We are hiring a Customer Service Executive to manage customer interactions across our D2C channels. The ideal candidate must have prior experience working with a D2C (Direct-to-Consumer) brand. Applications without D2C experience will not be considered.



Key Responsibilities:

Respond to customer queries via email, chat, calls, and social media

Handle order tracking, return/exchange, refund, and complaint resolutions

Coordinate with internal teams (warehouse, logistics, product) to resolve customer issues

Ensure timely follow-ups and maintain high customer satisfaction levels

Log all customer interactions in the CRM system and ensure accuracy

Monitor and escalate recurring issues for process improvements



Requirements:

Mandatory experience with a D2C brand (minimum 2 year)

Excellent written and verbal communication skills

Strong understanding of customer support tools (Freshdesk, Zendesk, etc.)

Problem-solving attitude and ability to work under pressure

Familiarity with platforms like Shopify, WooCommerce, etc. is a plus

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

Thane, Navi Mumbai, Mumbai (All Areas)

Navi Mumbai, Maharashtra, India