Customer Service Executive

Globiva

1 - 5 years

1 - 2 Lacs

gurugram

Posted:16 hours ago| Platform:

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Skills Required

customer service inbound process escalation management inbound voice process customer support solving queries domestic bpo escalations customer satisfaction voice process complaint handling query resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Executives for a Domestic Voice Process. The ideal candidate should have excellent communication skills in English, a positive attitude, and the ability to handle customer queries efficiently.

Key Responsibilities:

Handle inbound customer calls and resolve queries professionally.
Provide accurate information to customers regarding products/services.
Maintain call and case logs as per process requirements.
Ensure customer satisfaction by providing timely and effective support.
Escalate unresolved issues to the concerned departments.

Required Skills & Qualifications:

Salary range - 25k CTC to 26k CTC
Minimum Graduate (any stream).
Experienced candidates can apply.
Good communication skills in English preferred.
Ability to work in rotational shifts.
Basic computer knowledge.

Salary & Benefits:

Competitive salary
PF, ESIC & other company benefits.
Growth opportunities within the organization.
Training provided.

How to Apply:

[Prerana 9220937208

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