Customer Service Executive

Wehire Talent Solutions

1 - 3 years

0 Lacs

mumbai city

Posted:10 hours ago| Platform: Shine logo

Apply

Skills Required

effective communication skills ms excel calling

Work Mode

On-site

Job Type

Full Time

Job Description

*Eligibility Criteria
EducationHSC (12th Pass) or Graduate (any stream)*ExperienceMinimum: 6 months of BPO experienceMaximum: 1 year of BPO experience*Location PreferenceOnly candidates residing in Mumbai are eligible to apply.*Process & Salary Details (In-Hand)*Domestic ProcessSalary: 17,000 - 27,000 (In-Hand)Shift Timings: Day ShiftInterview Mode: Walk-In Interview*International ProcessSalary: 27,000 - 35,000 (In-Hand)Shift Timings: Rotational / Night Shifts (as per business requirement)Interview Mode: Virtual Interview*Key Roles & Responsibilities1. Handle inbound and/or outbound customer calls professionally.2. Understand customer queries, provide accurate information, and offer suitable resolutions.3. Manage customer complaints with patience and emotional intelligence.4. Maintain high levels of customer satisfaction and service quality.5. Demonstrate strong product / service knowledge while assisting customers.6. Escalate unresolved issues to supervisors when required.7. Meet performance metrics like AHT, FCR, CSAT, and call quality.8. Record customer interactions accurately in CRM systems.9. Follow call scripts, process compliance, and company policies.10. Work collaboratively with team leaders and supervisors for process improvement.11. Adapt to shift timings, training requirements, and business changes.12. Maintain professionalism, courtesy, and politeness on every interaction.

Skill(s) required

Effective CommunicationEnglish Proficiency (Spoken)Interpersonal skills Earn certifications in these skills

Other requirements

*Mandatory Documents for Joining

1. Candidates must provide the following:

2. Offer Letter from the last company

3. Last 3 months Bank Statements / Salary Slips

4. Relieving Letter / Experience Letter

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Wehire Talent Solutions

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Service Executive