Customer Service Executive

Job Purpose (In a brief, specific one or two-sentence statement, answer the questions: "Why does this position exist" and "What is it expected to accomplish")

To be the operations processor for Cards & Digital Payment related process .

To assist the team in reconciliation/settlement for digital products like IMPS/UPI/Aggregators / Visa/ Rupay.

MIS preparation, Audit data submission, Working on large volume of data.

To ensure high level governance standards are maintained on the on-boarding exceptions

Adherence to SLA and defined TAT.

Adoption to digital strategy and drive Design for No Operations.

Key Accountabilities (List the expected end results or KPIs that the job holder is expected to achieve for this job. Do not list more than 5)

Improve TAT or reduce exceptions/errors/complaints in process

Improve Control and compliance

Strengthen Risk & Control framework

Data accuracy & Transaction quality.

Job Duties & responsibilities (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.)

• As member of the Digital Payment Ops team, perform settlement and reconciliation for digital payment products.

Achieve process synergies through automations and simplification

Obtain satisfactory audit rating for the team.

Ensure reporting of exception (if any).

• Generate ideas for new processes/initiatives. Participate in UAT.

Requirements:

1] A minimum of 1 -2 years experience in payment /digital product operations.

2] Sound knowledge of digital products, Excel skills and regulatory guidelines around it.

Education / Preferred Qualifications

1] Minimum of graduation from recognised university in full time

Core Competencies

Processing with eye for detail, data accuracy and coordination skills

Good interpersonal and excellent communication skills.

Effective control measures and governance standards

Good attitude, aptitude towards and fast adoption of new technology and digital lifestyle

Good interpersonal & analytical skills

Technical Competencies

1] Good coordination skill

2] Payment Banking Operations

4] Communication skills

5] Digital strategy adoption

6] Excel skills

Work Relationship

1] Team work

2] Stakeholder management

3] Customer experience & joyful banking