Customer Service Engineer

Job Description

Company Description The Hoffmann Group is Europe's leading system partner for professional tools, with a comprehensive range of 70,000 quality tools and a delivery reliability of 99.9%. Through trade, manufacturing, and service, we support the productivity of our customers and ensure maximum supply reliability and innovation. With over 90 years of experience, we are the preferred supplier for businesses of all sizes worldwide. Role Overview: We’re seeking a skilled and customer-focused Customer Service Engineer to streamline order processes, manage invoicing and quotations, and provide technical support. This role plays a key part in ensuring a seamless experience for our clients from order to delivery. Key Responsibilities: Design and implement an efficient order process for seamless customer experience Prepare customized offers/quotes based on customer needs and follow up via phone Record all interactions and transactions in SAP MM Track orders, monitor delivery dates, and ensure timely, error-free fulfillment Manage customer complaints professionally, turning challenges into retention opportunities Serve as the primary contact for product/service inquiries and technical support Support field sales agents with customer requirements and order coordination Provide troubleshooting and technical solutions to resolve concerns Handle invoicing, quotations, and payment follow-ups via SAP MM Collaborate across departments (sales, suppliers, logistics) for smooth execution Cross-reference products/services to offer the best-fit solutions to customers Required Skills & Experience: 3 years of experience in customer service or service engineering Proficiency in SAP MM , MS Office, and invoicing/quotation systems Strong communication and coordination skills Experience in the automobile industry or technical service environment preferred Show more Show less