Company Description The Hoffmann Group is Europe's leading system partner for professional tools, with a comprehensive range of 70,000 quality tools and a delivery reliability of 99.9%. Through trade, manufacturing, and service, we support the productivity of our customers and ensure maximum supply reliability and innovation. With over 90 years of experience, we are the preferred supplier for businesses of all sizes worldwide. Role Overview: We’re seeking a skilled and customer-focused Customer Service Engineer to streamline order processes, manage invoicing and quotations, and provide technical support. This role plays a key part in ensuring a seamless experience for our clients from order to delivery. Key Responsibilities: Design and implement an efficient order process for seamless customer experience Prepare customized offers/quotes based on customer needs and follow up via phone Record all interactions and transactions in SAP MM Track orders, monitor delivery dates, and ensure timely, error-free fulfillment Manage customer complaints professionally, turning challenges into retention opportunities Serve as the primary contact for product/service inquiries and technical support Support field sales agents with customer requirements and order coordination Provide troubleshooting and technical solutions to resolve concerns Handle invoicing, quotations, and payment follow-ups via SAP MM Collaborate across departments (sales, suppliers, logistics) for smooth execution Cross-reference products/services to offer the best-fit solutions to customers Required Skills & Experience: 3 years of experience in customer service or service engineering Proficiency in SAP MM , MS Office, and invoicing/quotation systems Strong communication and coordination skills Experience in the automobile industry or technical service environment preferred Show more Show less

RESPONSIBILITIES : Retention of existing business and further develop new business mainly in Large and Medium Industries and tracking these Industrial conversions and Monitor demand generation activities for MRO business in identified Industrial areas. Fulfilling regular sales targets - customer wise, product wise. Sales and Pricing (when applicable) negotiations to keep margins at desired levels Manage and maintain updated CRM pipeline, prospects, account plans etc. Responsible for first line Technical Service Specialist where required. Responsible for product demonstrations, presenting the HIN Catalog etc. to customers and at field events such as seminars, workshops and marketing activities. Living and providing the Hoffmann USPs, values and culture to satisfy, all customers and the company to guarantee the stable grows. Job involves travelling within the allocated region. Identify all requirements of the customers such as technical issues of assigned accounts to Active information exchange to all related managers, departments and technicians. QUALIFICATIONS OTHER REQUIREMENTS: Diploma Graduate in Mechanical Engineering or equivalent with 1-3 years of relevant experience in the field of sales from Industrial tool (must) hand tool industry (preferably). Good understanding and knowledge about the market, different industry groups and competitors, based on the local market, related to the Hoffmann product segment. Must be self-starter and target oriented person with excellent communication, presentation and negotiation skills. Must have a liking to travel and meet people of different markets to generate business and meet targets month on month. Must have strong communication, presentation and negotiation skills. Must be proficient in MS Excel, PPT and Word. Knowledge about CRM Systems and b2c platforms of advantage Product, process and service knowledge, related to the Hoffmann industrial segment. Must have a valid driving license COMPETENCES: Self-Driven, Hard-working, self-confident, positive personality, team-player, self-discipline, ability to accept criticism, learning with motivation, team spirit, self-motivated, success seeker, good and balanced personality.

Technical Sales Consultant Location: Pune Working:5 Days About Us: Hoffmann Group is Europe’s leading system partner for quality tools, workstations, and PPE. With over 100 years of expertise, we deliver premium products, smart solutions, and excellent service to industrial customers worldwide. RESPONSIBILITIES: • Retention of existing business and further develop new business mainly in Large and Medium Industries and tracking these Industrial conversions and Monitor demand generation activities for MRO business in identified Industrial areas. • Fulfilling regular sales targets – customer wise, product wise. • Sales and Pricing (when applicable) negotiations to keep margins at desired levels • Manage and maintain updated CRM pipeline, prospects, account plans etc. • Responsible for first line Technical Service Specialist where required. • Responsible for product demonstrations, presenting the HOG Catalog etc. to customers and at field events such as seminars, workshops and marketing activities. • Living and providing the Hoffmann USPs, values and culture to satisfy, all customers and the company to guarantee the stable grows. • Job involves travelling within the allocated region. • Identify all requirements of the customers such as technical issues of assigned accounts to • Active information exchange to all related managers, departments and technicians. QUALIFICATIONS & OTHER REQUIREMENTS: • Graduate in Mechanical Engineering or equivalent with 5-8 years of relevant experience in the field of sales from Industrial Tools • Good knowledge about the market, different industry groups and competitors, based on the local market, related to the Hoffmann product segment. • Target oriented person with excellent communication, presentation and negotiation skills. • Proficient in MS Excel, PPT and Word. • Knowledge about CRM Systems and b2c platforms of advantage • Product, process and service knowledge, related to the Hoffmann industrial segment. • Must have a valid driving license. Share your Resume on Pragati.Khokle.ext@hoffmann-group.com.