Customer Service Engineer

1 - 5 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Service Engineer at our company, you will play a vital role in delivering top-notch HVAC services to our valued clients, ensuring their systems operate smoothly and efficiently year-round. Your responsibilities will include: - Proactively engaging with clients to close Annual Maintenance Contract (AMC) deals and implementing strategies to increase AMC sales while ensuring client satisfaction. - Attending to service complaints and calls promptly, allocating tasks efficiently to the technician team, and ensuring all service requests are addressed within the stipulated time. - Overseeing the work performed by technicians, ensuring that all maintenance and repair tasks are completed to the highest standards, and conducting follow-ups and quality checks to maintain service excellence. To qualify for this role, you should have: - Educational Qualification: Diploma in Mechanical or Electrical Engineering. - Experience: Minimum of one year in the HVAC field, with a proven track record in managing AMCs and service coordination. - Skills: Excellent communication and negotiation skills, strong organizational abilities, and proficiency in using service management software and tools. You can expect: - Professional Growth: Opportunities for career advancement through training and development programs tailored to enhance your technical and managerial skills. - Dynamic Work Environment: Engage in a fast-paced and collaborative setting where your problem-solving skills and proactive approach will be highly valued. - Competitive Compensation: Attractive salary package with performance-based incentives and benefits, reflecting your contributions to the company's success. Join our team and be part of a company that values your expertise and offers a supportive work environment. To apply for this position, please send your resume to cooltechengineersindore@gmail.com. We are excited to meet enthusiastic candidates ready to make a difference in our growing company. Benefits: - Cell phone reimbursement Shift: - Day shift Work Days: - Monday to Friday - Weekend availability Education: - Diploma (Preferred) Experience: - Customer service: 1 year (Required) Work Location: In person Job Types: Full-time, Permanent Salary: 15,000.00 - 20,000.00 per month As a Service Engineer at our company, you will play a vital role in delivering top-notch HVAC services to our valued clients, ensuring their systems operate smoothly and efficiently year-round. Your responsibilities will include: - Proactively engaging with clients to close Annual Maintenance Contract (AMC) deals and implementing strategies to increase AMC sales while ensuring client satisfaction. - Attending to service complaints and calls promptly, allocating tasks efficiently to the technician team, and ensuring all service requests are addressed within the stipulated time. - Overseeing the work performed by technicians, ensuring that all maintenance and repair tasks are completed to the highest standards, and conducting follow-ups and quality checks to maintain service excellence. To qualify for this role, you should have: - Educational Qualification: Diploma in Mechanical or Electrical Engineering. - Experience: Minimum of one year in the HVAC field, with a proven track record in managing AMCs and service coordination. - Skills: Excellent communication and negotiation skills, strong organizational abilities, and proficiency in using service management software and tools. You can expect: - Professional Growth: Opportunities for career advancement through training and development programs tailored to enhance your technical and managerial skills. - Dynamic Work Environment: Engage in a fast-paced and collaborative setting where your problem-solving skills and proactive approach will be highly valued. - Competitive Compensation: Attractive salary package with performance-based incentives and benefits, reflecting your contributions to the company's success. Join our team and be part of a company that values your expertise and offers a supportive work environment. To apply for this position, please send your resume to cooltechengineersindore@gmail.com. We are excited to meet enthusiastic candidates ready to make a difference in our growing company. Benefits: - Cell phone reimbursement Shift: - Day shift Work Days: - Monday to Friday - Weekend availability Education: - Diploma (Preferred) Experience: - Customer service: 1 year (Required) Work Location: In person Job Types: Full-time, Permanent Salary: 15,000.00 - 20,000.00 per month

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