Customer Service Engineer

As a Service Engineer at our company, you will play a crucial role in delivering top-notch HVAC services to our valued clients, ensuring their systems operate smoothly and efficiently year-round. Key Responsibilities: - AMC Deals Management: Proactively engage with clients to close Annual Maintenance Contract (AMC) deals. Develop and implement strategies to increase AMC sales and ensure client satisfaction. - Service Coordination: Attend to service complaints and calls promptly. Allocate tasks efficiently to the technician team, ensuring that all service requests are addressed within the stipulated time. - Work Supervision: Oversee the work performed by technicians, ensuring that all maintenance and repair tasks are completed to the highest standards. Conduct follow-ups and quality checks to maintain service excellence. Qualification Required: - Educational Qualification: Diploma in Mechanical or Electrical Engineering. - Experience: Minimum of one year of experience in the HVAC field, with a proven track record in managing AMCs and service coordination. - Skills: Excellent communication and negotiation skills, strong organizational abilities, and proficiency in using service management software and tools. Professional Growth: You can expect opportunities for career advancement through training and development programs tailored to enhance your technical and managerial skills. Dynamic Work Environment: Engage in a fast-paced and collaborative setting where your problem-solving skills and proactive approach will be highly valued. Competitive Compensation: You will receive an attractive salary package with performance-based incentives and benefits, reflecting your contributions to the company's success. If you are ready to make a difference in our growing company, please send your resume to cooltechengineersindore@gmail.com. We look forward to meeting enthusiastic candidates who are eager to join our team. Benefits: - Cell phone reimbursement Shift: - Day shift Work Days: - Monday to Friday - Weekend availability Education: - Diploma (Preferred) Experience: - Customer service: 1 year (Required) Work Location: In person Job Types: Full-time, Permanent Salary: 15,000.00 - 20,000.00 per month,