Posted:3 hours ago|
Platform:
Work from Office
Full Time
* Providing prompt, frictionless, consistent and delightful customer service
*Working with other customer support teams to ensure a consistent and high-quality level of support.
* Identifying root-causes of customer issues, areas for improvement and providing valuable feedback to business and development teams.
*Assisting with customer communication during critical launches and support events.
*Maintaining and improving NPS/CSAT
*Bachelors Degree in any field
* Overall 2-4 years of experience which includes 1+ years of directly working with customers
* 6+ months of experience in customer facing roles in a fast-paced environment
* Computer literacy with experience using Windows/MS Office , Excel, CRM management
* Demonstrated advanced English/Regional language proficiency both written and spoken
*Exceptional soft skills, empathy, listening ability and high ownership and customer orientation
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