Job
Description
Position: About JSW ONE: JSW One Platforms is a B2B e-commerce platform designed to build transparency, trust, and ease-of-business for MSMEs in India. The JSW One Platforms are home to JSW One MSME and JSW One Homes. JSW One MSME, is a one-stop, multi-product digital marketplace, for MSMEs planning on taking their business to the next level. We are an integrated platform that seeks to provide end-to-end services for the construction and manufacturing needs of a varied clientele by leveraging JSW Ones catalogue, logistics, financing expertise. JSW One Homes is an end to end home construction service for individual home builders offering a hassle free construction experience to its customers. It is a technology led B2C e-commerce service which provides a platform for home builders to meet vetted turnkey contractors for home construction. The platform provides tech-enabled tool for its customers to track the progress of their home construction and manage the cost, quality and timeline of their home construction project. With the growth of JSW One, our team is expanding and were always looking for fresh, dedicated individuals to join our team. At JSW One, we believe in creating an atmosphere of camaraderie and candor that facilitates efficient collaboration and a friendly, yet growth-oriented work-environment. Join us, and lets transform India, together! Purpose of the job: Operations Executive - The Operations Executive will play a critical role in coordinating daily order production planning and processing activities with the Service Center, ensuring adherence to quality standards in steel processing and dispatches. This role involves managing technical queries, conducting root cause analyses (RCA) for quality complaints, and collaborating with third-party quality control (QC) teams to ensure customer satisfaction. Roles & Responsibilities: Order Coordination and Processing : Liaise with the Service Center daily to oversee and ensure the smooth processing of all orders. Monitor and track order completion status, ensuring timely production planning, processing and dispatch as per schedule Update internal teams on order progress and resolve any operational issues in coordination with stakeholders Escalate and resolve delays or issues in collaboration with internal teams and external partners 2. Quality Assurance and Compliance: Ensure adherence to predefined quality standards during steel processing and dispatch. Perform periodic checks to confirm compliance with customer specifications and internal quality benchmarks. Collaborate with the Service Center to address and rectify any quality deviations. Set up and drive regular cadence meetings with Service Centers POC to review order progress, delays, and resolutions. Technical Query Resolution: Respond to and resolve technical queries from internal teams or customers related to steel processing and product quality. Work closely with third-party QC teams to investigate and provide solutions for technical concerns. Root Cause Analysis (RCA) & Quality Complaints: Lead the RCA process for quality complaints, identifying underlying causes and implementing corrective actions Document findings and communicate resolutions to internal teams and customers in a timely manner. Recommend process improvements based on recurring quality concerns and feedback. Reporting and Documentation: Prepare daily and weekly reports on order processing, quality metrics, and complaint resolutions. Maintain detailed documentation of quality assurance processes and improvement initiatives. Who can apply: Diploma or Bachelors degree in Engineering (Mechanical, Metallurgy, or a related field) with 0-2 years of experience . Strong inclination to learn about B2B online space and flat steel products, including its application in various industries and consumption segments. Advanced skills in MS Excel and other reporting tools Strong knowledge of steel processing and quality standards is preferred. Strong communication and interpersonal skills to facilitate effective team collaboration. Knowledge of steel processing, quality control standards, and RCA methodologies is a plus.
