Customer Service Associate in Bangalore

As a Customer Service Associate at Qrata, you will be the face of our company, providing exceptional support to our valued customers. Your role will involve resolving customer inquiries and issues with professionalism and efficiency. Your strong interpersonal skills will be crucial in building positive relationships with our customers and ensuring their satisfaction with our products and services.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat
• Provide accurate information about our products and services
• Assist customers with placing orders, tracking shipments, and processing returns
• Troubleshoot technical issues and escalate complex problems to the appropriate team
• Follow up with customers to ensure their issues have been resolved to their satisfaction
• Maintain detailed records of customer interactions and transactions
• Collaborate with other team members to improve overall customer experience and satisfaction
  

If you are fluent in English, have a passion for customer service, and enjoy working in a fast-paced environment, we want to hear from you! Join our team at Qrata and help us deliver top-notch support to our customers.
About Company: Qrata is a talent search firm that partners with top VC firms such as Accel, Matrix, Sequoia, Lightspeed, and more to help scale their portfolio teams globally. We have expertise in engineering, growth, design, and product roles, and the teams are divided by function to be able to have an in-depth view of these functions. We have a specialized mapping team that supports our talent partners with a more targeted search. 95% of our profiles make shortlists and hence our hiring is faster. We work with late-stage companies such as Nykka, dream 11, pharmeasy, Jiosaavn, Marico, etc. Our strength is in hiring for early-stage startups, which is more challenging but have been able to get past all the challenges due to our structure in the process.