Customer Service Associate in Bangalore

As a customer service associate at Kapiva, you will have the opportunity to engage with customers and provide top-notch service to enhance their overall experience. If you have excellent English and Hindi proficiency, both spoken and written, we want you on our team!

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products, orders, and company policies to assist customers effectively.
• Address customer concerns and resolve issues to ensure customer satisfaction and loyalty.
• Proactively reach out to customers to gather feedback and improve our services.
• Collaborate with other departments to coordinate resolutions for complex customer issues.
• Maintain detailed records of customer interactions and transactions for future reference.
• Stay updated on product knowledge and industry trends to offer informed support to customers.
  

If you are a team player with strong communication skills and a passion for customer service, apply now to join our dynamic team at Kapiva!
About Company: Like all great stories, our tale also began a hundred years ago when Pandit Ram Dayal Joshi was spreading Ayurveda across India through The Baidyanath Group. Carrying forward the heritage of Baidyanath and deriving its name from the three doshas of Ayurveda - Kapha-Pitta-Vatta, Kapiva was born with a vision to merge ancient Ayurvedic tradition with modern-day science and technology. Kapiva is a modern Ayurvedic nutrition brand focused on bringing selectively sourced, natural foods to modern Indian consumers. Kapiva's high-quality product range includes herbal juices, gummies, ghee, cold-pressed oils, nutrition powders, and much more. Apart from a direct-to-customer website channel, our products are top performers on online marketplaces like Amazon, and we're steadily growing our presence offline as well.