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Customer Service Associate in Bangalore

Customer Service Associate in Bangalore

Vyapar

0 years

0 Lacs

bengaluru karnataka india

Posted:2 weeks ago| Platform:

Apply

Skills Required

service chat software pricing support training technology accounting invoicing inventory management

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience.
Follow up customer calls wherever is necessary.
Explain product features, pricing, and benefits to interested customers.
Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software.
Attend mandatory training sessions to stay updated on product or company policy changes.
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Follow established processes and procedures to maintain service quality.

About Company: We are a technology and innovation company in the fintech space, delivering business accounting software to micro, small, & medium enterprises (MSMEs). With more than 5 million users across 140 countries, we are one of the fastest-growing companies in this space. We take the complexity out of invoicing, inventory management, & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and more time focusing on areas of business that matter.

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Customer Service Associate in Bangalore