Key Responsibilities Deliver exceptional customer service through Voice, Semi-Voice, or Chat channels. Solve customer queries with a positive and professional attitude. Maintain accurate records of customer interactions. About Company: Lyros Technologies offers innovative Top(Best) workforce management Services in Hyderabad, Bangalore. India & USA designed to enhance productivity, streamline operations, and drive business success. Our tailored services ensure optimal workforce performance and scalability to meet your business goals.
As a Trainee Recruiter at Lyros Technologies Private Limited, you will be an integral part of the talent acquisition process. Your role will involve sourcing, screening, and interviewing candidates for various IT positions to ensure the best fit. You will also be responsible for assisting in recruitment activities and maintaining candidate databases. Key Responsibilities: - Source potential candidates using various channels - Screen resumes and conduct initial interviews - Assist in coordinating recruitment activities - Maintain candidate databases and keep records updated - Collaborate with team members to ensure a seamless recruitment process Qualifications Required: - Must have recruitment and talent acquisition skills - Demonstrate excellent interpersonal and communication skills - Ability to thrive in a fast-paced environment - Attention to detail and strong organizational skills are essential - Hold a Bachelor's degree in Human Resources, Business Administration, or a related field - Experience with applicant tracking systems is a plus - Knowledge of the IT industry and recruitment trends would be advantageous (Note: The Company Description section has been omitted as it was not provided in the job description),
Company Description Lyros Technologies Pvt Ltd, recently achieving CMMI Level 3 certification, emphasizes delivering high-quality services and continuous process improvement. We specialize in IT staffing solutions, connecting clients with top-tier professionals to drive organizational success. With a vision of becoming a global leader in IT staffing, we are committed to equipping professionals with the skills they need to thrive on a global stage. Our mission is to excel in talent acquisition and provide exceptional services that cater to the evolving needs of our clients. Role Description The International Voice Process Specialist is a full-time, on-site position located in Bengaluru South. In this role, you will handle international customer interactions, resolve inquiries effectively, maintain high-quality customer service, and ensure professionalism. Responsibilities include managing outbound and inbound calls, addressing customer concerns, providing solutions, adhering to call scripts, updating call records, and meeting established performance metrics. Qualifications Strong communication skills, including fluency in English and an ability to convey information clearly and professionally Experience in voice processes, customer service, or international process handling Ability to multi-task, stay organized, and handle challenging customer situations effectively Proficiency with CRM systems, call center software, and data-entry skills Good interpersonal skills, teamwork abilities, and a customer-oriented mindset Adaptability to a fast-paced environment and willingness to work flexible shifts Previous experience in the IT or technology industry is a plus Bachelor’s degree or relevant work experience preferred