Customer Retention Executive

0 years

1 - 2 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Manage and improve customer retention rates by engaging with existing subscribers.
  • Proactively connect with customers at risk of disconnection or churn to address issues and offer solutions.
  • Handle escalations related to service dissatisfaction, billing disputes, or technical concerns.
  • Analyze customer usage patterns, complaints, and feedback to identify retention opportunities.
  • Offer personalized plans, discounts, or upgrades to improve customer satisfaction and loyalty.
  • Coordinate with technical support, billing, and sales teams to resolve customer issues quickly.
  • Monitor churn metrics, service cancellations, and initiate win-back campaigns.
  • Maintain records of interactions and follow-ups in CRM systems.
  • Conduct regular follow-up calls/emails to ensure customer satisfaction post-resolution.
  • Develop customer engagement programs such as loyalty benefits, referral bonuses, and retention offers.

Interested candidates can share their resume/CV on
janhvi.p@elxer.com/ +917716777744

Job Type: Full-time

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Internet reimbursement
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • What is your current CTC?

Work Location: In person

Speak with the employer
+91 8253071086

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