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ADAR Career LLP
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Customer Retention Executive

Customer Retention Executive

ADAR Career LLP

13 - 17 years

0 Lacs

pune maharashtra

Posted:6 days ago| Platform: Shine logo

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Skills Required

customer retention customer support documentation communication coordination

Work Mode

On-site

Job Type

Full Time

Job Description

**Job Description:** **Role Overview:** As a Customer Retention Executive in the real estate industry, your primary responsibility will involve supporting customers post-booking to ensure their satisfaction and retention. Your role will require frequent communication, assistance with documentation, and ensuring customer happiness until possession of their flat. **Key Responsibilities:** - Contact and greet customers post-booking to build a rapport - Assist customers with necessary documents such as agreements and allotment letters - Provide regular updates on construction progress and project status - Coordinate with internal teams to resolve customer issues efficiently - Aid in the handover and possession process smoothly - Solicit feedback from customers and promote referral programs to encourage recommendations **Qualifications Required:** - Minimum of 13 years of experience, preferably in the real estate sector (Note: No additional company details were provided in the job description.),

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Customer Retention Executive