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Customer Retention Executive

Customer Retention Executive

DrinkPrime

1 - 5 years

0 Lacs

karnataka

Posted:1 day ago| Platform: Shine logo

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Skills Required

customer retention communication customer service problem solving sales data collection strategy development

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Customer Retention Specialist, you will play a crucial role in the organization's growth by focusing on improving customer retention and loyalty. Working in a dynamic and fast-paced environment, your primary responsibilities will involve communication with customers via calls, emails, and chat. Key Responsibilities: - Connecting with customers who wish to unsubscribe and addressing their concerns - Understanding the customer journey and collecting information about any challenges they have faced - Retaining customers by resolving their issues and offering suitable promotions or solutions - Coordinating return pick-ups and refunds for customers who cannot be retained, ensuring closure of the process - Creating new retention strategies based on customer feedback and their individual journey - Keeping updated on the company's current promotions and processes to meet or exceed retention goals. Qualifications Required: - Excellent communication skills - Ability to empathize with customers and address their concerns effectively - Strong problem-solving skills - Proven experience in customer service or retention role is preferred (Note: No additional details of the company were mentioned in the provided job description),

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Customer Retention Executive