Customer Relationship Specialist

Are you passionate about delivering exceptional customer experiences and enjoy working in a fast-paced, hospitality-driven environment? We're seeking a Customer Relationship Specialist to join our dynamic concierge team 📍 Location: DDA Dwarka Golf Course, Sector 24, Dwarka, Delhi 💼 Budget: ₹3,00,000 – ₹4,00,000 per annum 🗓️ 5 Working Days (Wednesdays & Thursdays Off) Key Responsibilities: Assist customers with bookings, payment processing, and manage both inbound/outbound calls and emails. Support the concierge desk by addressing queries related to DDA Dwarka Golf Course services and facilities. Interact with golfers on-site to resolve concerns and ensure a seamless experience. Oversee Tee sheet scheduling and manage golf course memberships. Handle walk-in bookings and oversee daily reservations. Ensure a professional demeanor with excellent communication and presentation throughout all interactions. Qualifications: Bachelor’s degree in any discipline or a related field. Minimum 1–2 years of experience in customer service, concierge services, or telesales. Excellent verbal and written communication skills. Strong computer proficiency and organizational abilities. Knowledge of concierge operations is a plus. Hospitality-driven mindset with a “can-do” attitude and willingness to learn. What we offer: A collaborative and exciting work environment. Opportunity to interact with a vibrant community of golf enthusiasts. Growth and learning opportunities within the sports and hospitality sector. Apply now or share your resume at ✉️ hr@4moles.com — we’re excited to meet you! We’re excited to welcome someone who thrives in a customer-centric role and can elevate the experience for our patrons at DDA Dwarka Golf Course. Show more Show less