Customer Relationship Officer

You will be responsible for various key roles and responsibilities as outlined below: - Customer Acquisition & Onboarding: - Identify potential customers and explain chit fund schemes. - Guide new customers through the application and documentation process. - Ensure KYC compliance as per regulatory guidelines. - Educate customers about the rules, benefits, and risks of chit funds. - Customer Relationship Management: - Build and maintain long-term relationships with customers. - Address customer queries, concerns, and grievances promptly. - Ensure smooth communication between customers and the company. - Provide periodic updates on chit fund schemes and auctions. - Auction Process Coordination: - Inform members about upcoming auctions and bidding procedures. - Address disputes or objections raised by members. - Ensure timely collection of monthly contributions from subscribers. - Coordinate with the accounts team to maintain updated records. - Compliance & Documentation: - Ensure adherence to The Chit Funds Act, 1982, and other relevant laws. - Maintain proper records of customer agreements, transactions, and communications. - Ensure all customer interactions comply with legal and ethical standards. - Customer Retention & Engagement: - Implement strategies to retain existing customers and encourage renewals. - Organize customer awareness programs or meetings. - Gather feedback to improve customer experience. - Resolve disputes amicably to maintain trust. - Reporting & Coordination: - Prepare reports on customer feedback, collections, and auction performance. - Collaborate with the marketing team for lead generation and promotional activities. - Provide insights to management for improving services and operations. - Other activities include: - Visit high-end customers. - Make default collection calls as and when necessary. - Conduct field marketing as and when necessary. Please note that this is a full-time position with day shift schedule, and the work location is in person. The preferred language for communication is English. If you are interested, you can speak with the employer at +91 9895973391. The application deadline is 31/05/2025, and the expected start date is 01/06/2025.,