Customer Relationship Officer

As a Chit Fund Relationship Manager, your primary responsibility will be to acquire and onboard customers by identifying potential clients and explaining chit fund schemes. You will guide new customers through the application and documentation process, ensuring KYC compliance as per regulatory guidelines. It will also be your duty to educate customers about the rules, benefits, and risks associated with chit funds. Building and maintaining long-term relationships with customers is crucial, and you will be expected to address customer queries, concerns, and grievances promptly. Smooth communication between customers and the company is essential, along with providing regular updates on chit fund schemes and auctions. You will coordinate the auction process by informing members about upcoming auctions and bidding procedures. Addressing disputes or objections raised by members and ensuring timely collection of monthly contributions are integral parts of your role. Collaborating with the accounts team to maintain updated records is also necessary. Compliance and documentation play a vital role in this position. You must ensure adherence to The Chit Funds Act, 1982, and other relevant laws while maintaining proper records of customer agreements, transactions, and communications. Upholding legal and ethical standards in all customer interactions is non-negotiable. Customer retention and engagement strategies will be developed and implemented by you to retain existing customers, encourage renewals, and increase leads through existing clients. This may involve organizing customer awareness programs, gathering feedback for improving customer experience, and resolving disputes amicably to maintain trust. Reporting and coordination tasks include preparing reports on customer feedback, collections, and auction performance. Collaboration with the marketing team for lead generation and promotional activities is expected. Providing insights to management for enhancing services and operations is also part of your responsibilities. Additionally, you may need to visit high-end customers, make default collection calls when necessary, and engage in field marketing activities. The job is full-time with a day shift schedule. Proficiency in English is preferred, and the work location is in person. If you are interested in this position, please speak with the employer at +91 9895973391. The application deadline is 31/05/2025, and the expected start date is 01/06/2025.,