CUSTOMER RELATIONSHIP OFFICER

D Khushalbhai

2 - 3 years

1 - 2 Lacs

Surat

Posted:1 month ago| Platform:

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Skills Required

bpo cro escalations customer relationship customer service customer care retail sales customer retention sales retail customer support marketing jewellery voice process sales executive activities calling customer handling communication skills crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

CRO has to be well presented, reaches on time at the customer place, carry all replica product requested by the customer and ensure that the sale is closed smoothly. RESPONSIBILITIES: Make sure that the customer is aware of the delivery date. Needs to build good rapport customer to generate additional business with the help of reference and repeat business. Ensure that there should not be any escalations, in case of escalation same has to be closed with the help of Team leader or City lead. Fixing the appointment basis customers availability and exhibit the jewellery requested and close the sale. Follow up on the postpone leads by calling the customer, on the date and time requested. Extend support to the fellow team members in case of any Has to be a team player by sharing best practice with in the team.

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