Customer Relationship Manager

Responsible for sending daily cheques to banks for clearance

Handling MIS for collection tracker

Updating payment entries NEFT/RTGS/Cheque details records

Scanning and uploading cheques into the systems

Calling customers for Payment collections

Generating payment receipts, scanning, dispatching/Emailing it to the customers

Sending Demand letters to the customers as per cost sheets

Co-ordinating with banks/Accounts team for payment updating

Sending daily collection reports to the management

Filing/Record keeping of cheques payment details and IOM Deposit slips copies

Co-ordinating with Facility management team and Vendors/Execution Engineering team for work completion of flats

Handling possession related activities

Preparing all documents related to possession

Meeting clients for queries related flats

Responsible for daily payment entries into the collection tracker and into Far-vision

Maintaining/Updating records for daily possessions kits/Key handover

Drafting intimation letters, Payments receipts, LOI, IOD, Allotments Letters, Demand letters, etc and dispatching it to customers

Calling up customers for payments collections

Updating project status to customers via Emails and calls

Coordinating with other teams like Legal team, Accounts, Administration to get information.

Scanning all important documents, Cheques and updating payments records in to CRM

Meeting clients if necessary to sort out their queries

Solving customer queries via email and calls.

Prioritizingimportant tasks and ensuring they get done first and get done properly.