Customer Relationship Manager

job Title: Relationship Manager Location: Mumbai Company: PCRED VENTURE PVT. LTD. Job Type: Full-time Job Summary: We are seeking a dynamic and motivated Relationship Manager to join our team. The ideal candidate will have strong communication skills and a passion for sales. As a Relationship Manager, you will be responsible for contacting potential customers to promote our loan products, addressing inquiries, and converting leads into customers. Key Responsibilities: Outbound Calling: Make outbound calls to potential clients to sale corporate loans BL, HL, LAP, OD, CC and govt. schemes like MSME and CGTMSE. Lead Generation: Identify and qualify leads through effective questioning and active listening. Customer Interaction: Provide detailed information about loan products, including terms, interest rates, and eligibility criteria. Follow-Up: Conduct follow-up calls with leads and clients to address any concerns and move them through the sales process. Data Entry: Accurately record and maintain customer information and call details in the CRM system. Goal Achievement: Meet and exceed daily, weekly, and monthly sales targets and KPIs. Customer Service: Address customer queries and concerns professionally and effectively to ensure a positive experience. Compliance: Adhere to company policies and regulatory guidelines to ensure ethical and legal practices in all interactions. Requirements: Experience: Previous experience in calling, loans sales, minimum 1 to 4yrs experience Communication Skills: Excellent verbal and written communication skills with a persuasive and friendly behaviour. Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and handle objections. Sales Skills: Demonstrated ability to achieve sales targets and handle a high volume of calls. Technical Skills: Proficiency in using CRM software and Microsoft Office Suite. Education: BCom, BMS; a degree in business or a related field is a plus. Language: Good English, Hindi, Marathi and Gujrati is preferred, depending on the client base. Benefits: Competitive salary with performance-based incentives Health and wellness benefits Opportunities for professional growth and development Supportive and collaborative work environment Top of Form   Bottom of Form